Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ruth Tucker

San Antonio,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by surpassing performance goals at Alorica. Expert in customer service and problem-solving, adept at managing high call volumes and complex issues. Demonstrated ability to maintain composure and confidentiality, ensuring efficient and quality service. I am understanding that you can never be status quo. I posses and will strive to be the best of my abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Alorica
12.2022 - 12.2023
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.

Receptionist

Health Advocate Services
02.2021 - 11.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Call Center Representative

Health Advocate
11.2019 - 01.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Data Entry Clerk

Performant
08.2018 - 10.2019
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Education

Esthetics License - Skin Care

Milan Institute - San Antonio
San Antonio, TX
07.2019

High School Diploma -

Paint Rock High School
Paint Rock, TX
05.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Payment Processing
  • Clerical Support

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Alorica
12.2022 - 12.2023

Receptionist

Health Advocate Services
02.2021 - 11.2022

Call Center Representative

Health Advocate
11.2019 - 01.2021

Data Entry Clerk

Performant
08.2018 - 10.2019

Esthetics License - Skin Care

Milan Institute - San Antonio

High School Diploma -

Paint Rock High School
Ruth Tucker