Ruth Tucker
Simpsonville,SC
Summary
Strengths include knowledge of physical diagnoses, treatment plans, and ability to provide patient centered care. All of my work is considered a form of "customer service" as I seek to provide the best service to each of my patients. Apart from this, I have very specific customer service experience from 2022.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Orange Sky Travel
01.2022 - 10.2022
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Mentored junior team members and managed employee relationships.
Orange Sky Travel "Handler"
Orange Sky Travel
Greenville, SC
02.2020 - Current
- Distribute detailed travel documents including tickets, hotel reservations, etc.
- Ensure compliance with company policies regarding safety regulations during travels.
- Provide timely updates on changes in travel schedules or other related issues affecting travelers.
Certified Occupational Therapy Assistant
Laurens County School District 55
Laurens, SC
02.2024 - Current
- Assisted patients with improving visual, motor and sensory management abilities.
Certified Occupational Therapy Assistant
HealthPro Heritage
Greenville, SC
11.2021 - Current
- Collaborate with other health care professionals to develop strategies for improving the quality of life for clients.
- Provide direct patient care and interventions to individuals with physical, cognitive, psychological, or social disabilities.
Certified Occupational Therapy Assistant
The Carolina Hand Center
Spartanburg, SC
07.2021 - 11.2021
- Assist Certified Hand Therapist in manual techniques, edema reduction, work hardening activities, and splinting.
Certified Occupational Therapy Assistant
Lexington Medical Center Extended Care
Lexington, SC
06.2020 - 07.2021
- Facilitated ADLs and assisted residents with functional mobility to increase comfort and quality of life.
- Engaged residents with physical movements to help restore function, prevent contractures, and lessen pain
Occupational Therapy Assistant Student
Excel Sports and Enhancement
Easley, SC
06.2019 - 08.2019
- Spearheaded a monthly journal review with OT therapy department by providing evidence based research articles to assist in discussion on the topic of lateral epicondylitis.
- Delivered clear instruction to OT clinic aides to maximize efficiency in the clinic, increasing productivity to exceed standards
Education
Associates in Applied Science -
Greenville Technical College
Greenville, SC01.2019
Skills
- Schedule Management
- Patient-centered care
- Attention to Detail
- Professional Demeanor
Timeline
Certified Occupational Therapy Assistant
Laurens County School District 55
02.2024 - Current
Customer Service Representative
Orange Sky Travel
01.2022 - 10.2022
Certified Occupational Therapy Assistant
HealthPro Heritage
11.2021 - Current
Certified Occupational Therapy Assistant
The Carolina Hand Center
07.2021 - 11.2021
Certified Occupational Therapy Assistant
Lexington Medical Center Extended Care
06.2020 - 07.2021
Orange Sky Travel "Handler"
Orange Sky Travel
02.2020 - Current
Occupational Therapy Assistant Student
Excel Sports and Enhancement
06.2019 - 08.2019
Associates in Applied Science -
Greenville Technical College
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