Ruth Tucker
San Antonio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Sunfire- Health Advocate
TaskUs
01.2022 - Current
- Handled more than 30 daily inbound calls from health plan customers.
- Improved patient satisfaction by identifying and resolving healthcare concerns through comprehensive research and communication.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Engaged clients in health-related activities to enhance overall well-being.
- Organized community outreach events on various health topics that increased public awareness regarding preventive measures and available resources.
Customer Service Representative
Alorica
01.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained strict confidentiality of bank records and client information.
- Processed transactions over the phone via Credit Card, Debit Card and Bank Account.
- Provided excellent customer service by addressing concerns promptly and professionally.
Receptionist
CFS Forming Structures
02.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Health Advocate
West Corporation
03.2019 - 01.2021
- Assisted clients in understanding complex medical terminology and test results, enabling them to make informed decisions about their care.
- Coordinated with medical professionals to ensure timely access to appropriate care for patients in need of specialized services.
- Developed targeted wellness programs addressing specific health concerns, resulting in improved client outcomes and overall quality of life.
- Increased client trust through consistent support, advocacy, and proactive problem-solving during their healthcare journey.
Data Processing Customer Service Representative
Performant Service Representative
05.2018 - 12.2019
- Managed high-volume workload under tight deadlines without sacrificing accuracy or quality of work.
- Maintained accurate records of customer interactions, transactions, comments, and complaints for reference and analysis purposes.
- Supported management in implementing new processes that led to significant improvements in key performance indicators.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Education
Aesthetics License - Master Aesthetician
Milan Institute - San Antonio
San Antonio, TX07.2021
High School Diploma -
Paint Rock High School
Paint Rock, TX05.2018
Skills
- POS System Operation
- Customer service support
- Data inputting
- Payment management
- Time Management
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Sunfire- Health Advocate
TaskUs
01.2022 - Current
Customer Service Representative
Alorica
01.2022 - 04.2023
Receptionist
CFS Forming Structures
02.2021 - 01.2022
Health Advocate
West Corporation
03.2019 - 01.2021
Data Processing Customer Service Representative
Performant Service Representative
05.2018 - 12.2019
Aesthetics License - Master Aesthetician
Milan Institute - San Antonio
High School Diploma -
Paint Rock High School
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