Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruth Underwood

Marlinton,WV

Summary

Dynamic customer service professional with extensive call center experience at Walgreens, adept at complaint handling and problem resolution. Proven ability to enhance customer satisfaction through active listening and building rapport, resulting in increased loyalty. Skilled in CRM software, delivering tailored support solutions in fast-paced environments.

Overview

2020
2020
years of professional experience

Work History

CSR

Walgreens
  • Assisted customers with inquiries and concerns to enhance satisfaction.
  • Learned and utilized company systems for efficient issue resolution.
  • Collaborated with team members to streamline customer service processes.
  • Adapted to diverse customer needs, providing tailored support solutions.
  • Developed knowledge of products and services to effectively address customer questions.
  • Engaged in training sessions to improve service skills and product knowledge.
  • Maintained professionalism during high-volume customer interactions for consistent service quality.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

CSR

Walmart
01.2017 - 09.2019
  • Assisted customers with inquiries and concerns to enhance satisfaction.
  • Learned and utilized company systems for efficient issue resolution.
  • Collaborated with team members to streamline customer service processes.
  • Adapted to diverse customer needs, providing tailored support solutions.
  • Developed knowledge of products and services to effectively address customer questions.
  • Engaged in training sessions to improve service skills and product knowledge.
  • Maintained professionalism during high-volume customer interactions for consistent service quality.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Daycare Owner/Operator

Self
Baltimore , MD
01.2006 - 09.2016
  • Developed engaging lesson plans that promote early childhood development and learning.
  • Implemented effective communication strategies with parents to foster collaborative relationships.
  • Created a nurturing environment that supports children's emotional and social growth.
  • Conducted regular assessments of children's progress to tailor educational activities accordingly.
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.

Education

Lansdowne Senior High School
Hollins Ferry Road
05.1988

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Professional telephone demeanor
  • Customer relations
  • Problem resolution
  • Building rapport
  • Product sales
  • Customer education

Timeline

CSR

Walmart
01.2017 - 09.2019

Daycare Owner/Operator

Self
01.2006 - 09.2016

CSR

Walgreens

Lansdowne Senior High School

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