Ruth Velasco
New York,NY
Summary
Entry-level Food Runner and true team player remains cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars and kitchen staff to deliver outstanding customer service to patrons. Personable Dining Room Attendant with 3 years of experience in customer-facing roles. Well-versed in food safety and industry best practices.
Overview
3
3
years of professional experience
Work History
Food Runner
THE SMITH
08.2023 - Current
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Demonstrated adaptability in handling diverse menu offerings and accommodating special dietary requests when necessary.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Cleaned and sanitized food preparation and serving areas.
- Cultivated warm relationships with regular customers.
Restaurant Busser
THE SMITH
04.2021 - Current
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Ensured guest satisfaction by addressing any concerns or issues related to table settings or cleanliness efficiently.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
Skills
- Supply Restocking
- Foodservice
- Table Bussing
- Service Station Maintenance
- Menu Memorization
- Kitchen Support
- Server Support
- Teamwork and Collaboration
- Kitchen Communication
- Anticipating Customer Needs
- Memory Retention
- Food Running
Timeline
Food Runner
THE SMITH
08.2023 - Current
Restaurant Busser
THE SMITH
04.2021 - Current
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