Ruth Villamizar
Newark,NJ
Summary
Driven and goal-oriented professional with a proven track record in customer service and multitasking, honed across roles from Personal Assistant at The Brit Studio to Server at Tortas Y Cafe. Excelled in time management and financial knowledge, boosting client satisfaction and operational efficiency. Demonstrates strong work ethic and organizational skills, ensuring high-quality outcomes in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Assistant
The Brit Studio
Romeo, MI
08.2023 - 05.2024
- Coordinate the photographer's calendar, scheduling appointments, meetings, and photo shoots, and ensuring that all commitments are met in a timely manner.
- Serve as the primary point of contact for clients, responding to inquiries, scheduling consultations, and providing updates on project status as needed.
- Assist with the planning and coordination of photo shoots, including securing locations, obtaining permits, arranging transportation, and coordinating with vendors and other team members.
- Perform various administrative tasks, such as managing correspondence, filing paperwork, preparing invoices, and maintaining client databases.
Server
Rositas Treats
Shelby, MI
08.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Au Pair
Cultural Care Au Pair, USA - Au Pair
Michigan
08.2021 - 08.2022
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Developed bilingual abilities in spanish through immersive conversation and activities.
Customer Service Call Center Representative
Konecta
Medellín - Colombia
02.2019 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Initiate contact with customers or clients who have overdue accounts via phone calls, emails, or written correspondence.
- Work with customers to establish payment plans or negotiate settlements that are mutually acceptable and feasible for both parties.
- Negotiate pricing, terms, and contracts with customers to secure sales agreements and achieve revenue targets, utilizing effective sales techniques and strategies.
- Work collaboratively with internal teams, including marketing, product development, and customer service, to coordinate efforts and optimize sales performance.
Information Desk Attendant
Viva Envigado
Medellín- Colombia
05.2018 - 02.2019
- Respond to inquiries from visitors regarding directions, facilities, services, events, and general information about the organization or venue.
- Offer guidance and directions to help visitors navigate the facility or area, including providing maps or other resources as needed.
- Evaluated guest feedback regularly to identify areas of improvement for continuous enhancement of service quality at the information desk function.
- Assisted in training new staff members on proper protocols, procedures, and customer service expectations at the information desk position.
- Utilize computer systems, telephones, two-way radios, or other equipment to facilitate communication and provide assistance to visitors.
Food Runner
Tiki Bar & Restaurant
Medellín- Colombia
05.2017 - 05.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen and bar staff to ensure accuracy of orders, minimizing order errors and complaints.
Server
Tortas Y Cafe
Mérida- Venezuela
10.2015 - 03.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints and concerns tactfully, striving to achieve customer satisfaction and loyalty.
Education
High School Diploma -
Liceo Bolivariano "Dr. Mariano Picón Salas"
Venezuela07.2016
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Goal-Oriented
- Financial knowledge
- Assertiveness
- Strong organizational skills
- Patience and composure
- Fast Typing Speed
- Reliability and punctuality
- Data entry expertise
Certification
b
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Assistant
The Brit Studio
08.2023 - 05.2024
Server
Rositas Treats
08.2022 - 08.2023
Au Pair
Cultural Care Au Pair, USA - Au Pair
08.2021 - 08.2022
Customer Service Call Center Representative
Konecta
02.2019 - 08.2021
Information Desk Attendant
Viva Envigado
05.2018 - 02.2019
Food Runner
Tiki Bar & Restaurant
05.2017 - 05.2018
Server
Tortas Y Cafe
10.2015 - 03.2017
High School Diploma -
Liceo Bolivariano "Dr. Mariano Picón Salas"