Ruth Vincent
Estero,FL
Summary
Diligent customer care associate with a proven ability to establish strong customer relationships and resolve complex issues. Thrives in fast-paced environments, consistently building trust and delivering effective solutions. Tech-savvy professional with extensive knowledge and exceptional relationship-building abilities, driving retention and ensuring high satisfaction metrics. Seeking a challenging position to utilize my skills for the benefit of my employer.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
NCH Outpatient Infusion Services
Naples, FL
09.2020 - Current
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Contributed to positive work culture by serving as a resourceful point-of-contact for staff questions and concerns.
- Handled incoming calls and correspondence with professionalism, ensuring timely response and accurate routing to appropriate personnel.
- Maintained strict confidentiality while handling sensitive information, preserving company integrity and reputation.
- Optimized workflow processes through continuous evaluation of existing procedures and implementation of necessary improvements.
- Developed effective relationships with clients and vendors, fostering trust and enhancing company image through professional interactions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Assistant Office Manager
Rodriquez Landscaping LLC
Fort Myers, FL
06.2018 - 03.2020
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
Assistant
Joseph Smith PLLC
Orlando, FL
01.2017 - 01.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Sunday School Teacher
First Inter. Haitian Church
Miami, FL
01.2015 - 06.2016
- Encouraged class participation to build student confidence and interest in church teachings.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Tested children's bible knowledge by asking bible trivia questions and hosting bible quizzing competitions.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Improved overall class participation by fostering a positive and collaborative learning environment.
Education
Bachelor of Arts - Psychology
Florida Gulf Coast University
Fort Myers, FL06.2021
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL03.2018
Advance Medical Science -
William H. Turner Technical Arts High School
Miami, FL06.2016
Skills
- Bilingual: English/ Creole
- Cardiopulmonary Resuscitation Certified (CPR)
- Excellent Communication Skills Both Verbal and Oral
- Computer Literate
- Phone and Email Etiquette
- Patient Registration
- EMR
- Team Leadership and Collaboration Skills
- Caring and Empathetic
- Administrative and Office Support
- Reporting and analysis
- Call center experience
- Inbound Customer Service
- Problem Resolution
- Teamwork and Collaboration
- Attention to Detail and Data Entry
- Multitasking Abilities and Organizational Skills
- Problem-solving abilities
- Customer service excellence and Reliability
- Adaptability and Flexibility
- Time management abilities and Professionalism
- Customer Data Confidentiality and Call Documentation
Professionalaffiliationsactivities
Member: Health Occupations Students Of America (HOSA), 1 year
Timeline
Patient Service Representative
NCH Outpatient Infusion Services
09.2020 - Current
Assistant Office Manager
Rodriquez Landscaping LLC
06.2018 - 03.2020
Assistant
Joseph Smith PLLC
01.2017 - 01.2018
Sunday School Teacher
First Inter. Haitian Church
01.2015 - 06.2016
Bachelor of Arts - Psychology
Florida Gulf Coast University
Associate of Arts -
Florida SouthWestern State College
Advance Medical Science -
William H. Turner Technical Arts High School