Summary
Overview
Work History
Education
Skills
Professionalaffiliationsactivities
Timeline
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Ruth Vincent

Ruth Vincent

Estero,FL

Summary

Diligent customer care associate with a proven ability to establish strong customer relationships and resolve complex issues. Thrives in fast-paced environments, consistently building trust and delivering effective solutions. Tech-savvy professional with extensive knowledge and exceptional relationship-building abilities, driving retention and ensuring high satisfaction metrics. Seeking a challenging position to utilize my skills for the benefit of my employer.

Overview

10
10
years of professional experience

Work History

Patient Service Representative

NCH Outpatient Infusion Services
09.2020 - Current


  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Contributed to positive work culture by serving as a resourceful point-of-contact for staff questions and concerns.
  • Handled incoming calls and correspondence with professionalism, ensuring timely response and accurate routing to appropriate personnel.
  • Maintained strict confidentiality while handling sensitive information, preserving company integrity and reputation.
  • Optimized workflow processes through continuous evaluation of existing procedures and implementation of necessary improvements.
  • Developed effective relationships with clients and vendors, fostering trust and enhancing company image through professional interactions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Assistant Office Manager

Rodriquez Landscaping LLC
06.2018 - 03.2020
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.

Assistant

Joseph Smith PLLC
01.2017 - 01.2018


  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Sunday School Teacher

First Inter. Haitian Church
01.2015 - 06.2016


  • Encouraged class participation to build student confidence and interest in church teachings.
  • Managed classroom behavior to maintain safety and promote orderly learning environments.
  • Tested children's bible knowledge by asking bible trivia questions and hosting bible quizzing competitions.
  • Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
  • Improved overall class participation by fostering a positive and collaborative learning environment.

Education

Bachelor of Arts - Psychology

Florida Gulf Coast University
Fort Myers, FL
06.2021

Associate of Arts -

Florida SouthWestern State College
Fort Myers, FL
03.2018

Advance Medical Science -

William H. Turner Technical Arts High School
Miami, FL
06.2016

Skills

  • Bilingual: English/ Creole
  • Cardiopulmonary Resuscitation Certified (CPR)
  • Excellent Communication Skills Both Verbal and Oral
  • Computer Literate
  • Phone and Email Etiquette
  • Patient Registration
  • EMR
  • Team Leadership and Collaboration Skills
  • Caring and Empathetic
  • Administrative and Office Support
  • Reporting and analysis
  • Call center experience
  • Inbound Customer Service
  • Problem Resolution
  • Teamwork and Collaboration
  • Attention to Detail and Data Entry
  • Multitasking Abilities and Organizational Skills
  • Problem-solving abilities
  • Customer service excellence and Reliability
  • Adaptability and Flexibility
  • Time management abilities and Professionalism
  • Customer Data Confidentiality and Call Documentation

Professionalaffiliationsactivities

Member: Health Occupations Students Of America (HOSA), 1 year

Timeline

Patient Service Representative

NCH Outpatient Infusion Services
09.2020 - Current

Assistant Office Manager

Rodriquez Landscaping LLC
06.2018 - 03.2020

Assistant

Joseph Smith PLLC
01.2017 - 01.2018

Sunday School Teacher

First Inter. Haitian Church
01.2015 - 06.2016

Bachelor of Arts - Psychology

Florida Gulf Coast University

Associate of Arts -

Florida SouthWestern State College

Advance Medical Science -

William H. Turner Technical Arts High School

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Ruth Vincent