Ruth Vincent
Estero,FL
Summary
Administrative professional with a strong focus on building positive relationships among clients, staff, and management. Exceptional communicator skilled in complex problem-solving and conflict resolution. Proven expertise in resource allocation and effective schedule management.
Overview
9
9
years of professional experience
Work History
Utilization Review Coordinator
NCH Outpatient Infusion Services
Naples, FL
10.2024 - Current
- Reviewed patient charts to ensure accurate utilization of outpatient infusion services.
- Coordinated with healthcare providers for compliance with treatment protocols.
- Communicated with insurance companies regarding authorization processes.
- Analyzed clinical data to inform decision-making in patient care management.
- Implemented process improvements to enhance service delivery efficiency.
- Responded to inquiries from customers about authorization status and payment issues.
- Maintained accurate data entry in computerized system related to utilization review activities.
Patient Service Representative
NCH Outpatient Infusion Services
Naples, FLORIDA
09.2020 - 09.2024
- Facilitated patient registration through precise entry of demographic and insurance data in electronic health record systems.
- Served as reliable information source for patients on appointment scheduling and insurance inquiries.
- Managed multi-line phone systems, directing calls to appropriate personnel to enhance office efficiency.
- Optimized workflow processes by evaluating existing procedures and implementing necessary improvements.
- Handled phone and email correspondence, including incoming and outgoing mail and faxes.
- Maintained strict confidentiality of sensitive patient information to comply with HIPAA regulations.
- Organized files, scanned documents, and maintained electronic database systems to streamline daily workflow.
Sales Associate
Rack Rooms Shoe Store
ESTERO, FLORIDA
08.2018 - 04.2020
- Enhanced store aesthetics by organizing racks and shelves to promote featured merchandise.
- Processed cash transactions accurately while adhering to cash handling policies.
- Managed returns, exchanges, and refunds according to store policy.
- Cultivated customer relationships to drive repeat business.
- Maintained professionalism during high-stress situations to resolve issues effectively.
Assistant Office Manager
Rodriquez Landscaping LLC
09.2016 - 05.2018
- Managed daily operations to ensure timely task completion and efficiency in work environment.
- Oversaw office inventory activities, including ordering supplies and managing shipments.
- Maintained accurate inventory of office supplies, restocking proactively to prevent shortages.
- Ensured cleanliness and organization of front office to enhance professional appearance for guests.
- Delivered exceptional customer service by addressing client inquiries promptly via multiple communication channels.
Education
Bachelor of Arts - Psychology
Florida Gulf Coast University
Fort Myers, FL06.2021
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL03.2018
Advance Medical Science -
William H. Turner Technical Arts High School
Miami, FL06.2016
Skills
- Bilingual: English and Creole
- CPR certification
- Verbal and written communication
- Computer proficiency
- Phone and email etiquette
- Patient registration
- Electronic medical records (EMR)
- Team leadership
- Empathy and care
- Administrative support
- Reporting and analysis
- Call center experience
- Inbound customer service
- Problem resolution
- Collaboration and teamwork
- Attention to detail
- Data entry skills
- Multitasking and organization
- Customer service excellence
- Adaptability and flexibility
- Time management and professionalism
- Confidentiality in customer data
Professionalaffiliationsactivities
Member: Health Occupations Students Of America (HOSA), 1 year
Timeline
Utilization Review Coordinator
NCH Outpatient Infusion Services
10.2024 - Current
Patient Service Representative
NCH Outpatient Infusion Services
09.2020 - 09.2024
Sales Associate
Rack Rooms Shoe Store
08.2018 - 04.2020
Assistant Office Manager
Rodriquez Landscaping LLC
09.2016 - 05.2018
Bachelor of Arts - Psychology
Florida Gulf Coast University
Associate of Arts -
Florida SouthWestern State College
Advance Medical Science -
William H. Turner Technical Arts High School
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