Ruth Walker

Visionary, result-driven, and enthusiastic Inside Sales Manager with extensive experience managing inside sales teams, setting and tracking sales targets, and coordinating sales and marketing activities to achieve business goals. Proven track record of maintaining and developing opportunity pipelines, overseeing team operations, and executing after-sales follow-up to drive customer success and upselling opportunities. Skilled in developing and implementing sales processes and training programs to enhance team performance. Adept at preparing monthly reports, annual sales forecasts, and generating new business ideas. Expert in fostering client engagement and ensuring maximum compliance with finance and sales policies. Highly proficient in resolving customer complaints, maintaining accurate records of sales and prospecting activities, and managing a high-volume sales pipeline. Known for creating positive impressions through personal interactions in person and over the phone.

• Built cordial and long-lasting relationships with customers, achieving 95% client retention rate within a short period of time.
• Consistently ranked among the top 15% of sales representatives based on established Key Performance Indicators (KPIs).
• Successfully developed and nurtured persuasive and strategic lead management to increase the deal closure rate by 35%.
• Exceeded annual sales quotas by an average of 25% over the past 8 years, resulting in 45% revenue growth.
• Trained and mentored 12 junior team members to facilitate their jobs, resulting in a 45% increase in sales performance.

• Toastmasters
• The National Society of Leadership and Success (Sigma Alpha Pi)
• Golden Key International Honor Society

• Foundations: Data, Data, Everywhere, Coursera, 11/2023
• Excel Essential Training (Microsoft 365), LinkedIn, 05/2023
• Excel Formulas and Functions Quick Tips, LinkedIn, 05/2023
• Excel PivotTable Quick Tips, LinkedIn, 05/2023
• Excel: Introduction to Formatting, LinkedIn, 05/2023
• Excel: Productivity Tips, LinkedIn, 05/2023
• Foundations of Project management, Coursera, 08/2021
• Project Intention: Starting Project Management, Coursera, 09/2021

Developing and   implementing effective sales strategies to expand market penetration and   drive revenue growth.

Making   improvements to the sales administration process and preparing weekly,   monthly or quarterly sales reports for the management.

Overseeing   inside sales staff by hiring, motivating and providing employee training and   ongoing development opportunities.

Utilizing   Salesforce to manage sales cycles and engage prospective clients through cold   calling, networking and social media.

Working closely with all department heads to   track sales performance and generate reports that cover sales forecasting,   goals and results.

• Ability to adapt swiftly to changing environments and stay current with new and emerging sales trends.

• Ability to conduct business dealings in a professional way in order to create a superior prospect experience that represents the company brand's values.

• Ability to lead sales teams, build strong stakeholder relationships and deliver game-changing solutions.

• Ability to track and monitor daily progress of assigned team performance and provide strategies for improvement.

Exceptional ability to deliver presentations to executive management on team results, actions and processes.