Ruth Warner

• Assisted in resolving booking issues and concerns, ensuring positive guest experiences.
• Collaborated with team members to ensure seamless reservation management and guest satisfaction.
• Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
• Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries.
• Achieved high levels of accuracy when entering reservation details into the system, minimizing errors and potential conflicts.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.'

• Developed strong relationships with families, providing regular updates on child progress and establishing trust.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Developed age-appropriate activities and crafts to engage children.
• Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
• Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Facilitated learning through play, stories and outdoor activities for successful child outcomes.
• Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.

Attention to detail to get all calls to Dispatch as quickly as possible as some instances were life threatening.

• Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
• Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
• Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
• Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
• Balanced multiple competing priorities within tight deadlines during peak periods without compromising on attention-to-detail or responsiveness.
• Managed approximately 30 to 40 incoming calls each day.

• Improved client relations by maintaining clear communication and regularly updating them on their account statuses.
• Streamlined internal processes by implementing improved organizational systems for tracking and managing delinquent accounts.
• Provided constructive feedback to peers, improving overall team performance and communication.
• Utilized various skip tracing methods to locate elusive debtors, increasing overall collections success rate.
• Reduced overdue accounts by proactively contacting debtors and negotiating payment arrangements.
• Achieved consistent performance targets by diligently working assigned accounts and following up on outstanding debts.
• Maintained a high level of customer satisfaction through respectful interactions during challenging situations.
• Educated customers about repayment options and financial management techniques, empowering them to take control of their debts.
• Enhanced the efficiency of the collections process with thorough documentation and accurate recordkeeping.
• Managed approximately 50 incoming calls, emails and faxes per day from customers.