Summary
Overview
Work History
Education
Skills
Timeline
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Ruth Webb

Brighton,MI

Summary

With 11+ years of experience as an Executive Administrative Assistant, 5 of those years in LTC, I have successfully improved office efficiently by 20% and increased customer satisfaction by 20%. I am passionate about lasting customer satisfaction and creating a strong rapport with the consumers.

Overview

11
11
years of professional experience

Work History

Executive Administrative Assistant

Nexcare Health Systems And The Wellbridge Group
04.2019 - Current
  • Answered high volume of phone calls and email inquiries for all skilled nursing homes in the company
  • Screened calls and emails and responded accordingly to support executive correspondence
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions
  • Streamlined office operations by implementing efficient filing systems and managing executive calendars
  • Created and managed office systems to efficiently deal with documentation
  • Screened calls and emails and initiated actions to respond or direct messages for managers
  • Organized and coordinated conferences and monthly meetings
  • Coordinated events
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes
  • Increased productivity with the implementation of digital tools for document management and collaboration
  • Used software to coordinate meetings, appointments, and tasks senior executives
  • Filed paperwork and organized computer-based information
  • Used advanced software to prepare documents, reports, and presentations
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed
  • Seamlessly interacted with colleagues to plan and complete special projects
  • Promoted team productivity by keeping supplies organized and well-stocked
  • Handled confidential and sensitive information with discretion and tact
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
  • Scheduled appointments and handled calenders for senior leadership
  • Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action

Executive Administrative Assistant

Construction Solutions, INC
01.2013 - 02.2024
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided primary customer support to internal and external customers.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed daily operations such as payroll, HR management,bookkeeping, data entry and accounts payable/receivable
  • Established relationships with vendors to negotiate best pricing for supplies and office equipment
  • Answered high volume of phone calls and email inquiries.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Strategized to reduce office overhead by 20%
  • Develop and implement improved process for building up a bid
  • Created reports and presentations to assist with pre-bid meetings and project sites

Education

Medical Billing

Ross Medical Education Center
Brighton, MI

Massage Therapy

Irene's Myomassology Institute, Inc.
Southfield, MI

Real Estate Agent

Michigan Institute of Real Estate
Southfield, MI

Skills

  • Customer Service
  • Labor Relations
  • File Maintenance
  • Conflict Management
  • Quality Control
  • File Management
  • Process Improvements
  • Problem-Solving
  • Multi-line phone proficiency
  • Relationship Building
  • Microsoft Office
  • Interpersonal Communication

Timeline

Executive Administrative Assistant

Nexcare Health Systems And The Wellbridge Group
04.2019 - Current

Executive Administrative Assistant

Construction Solutions, INC
01.2013 - 02.2024

Medical Billing

Ross Medical Education Center

Massage Therapy

Irene's Myomassology Institute, Inc.

Real Estate Agent

Michigan Institute of Real Estate

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Ruth Webb