Ruth Wright
Cassopolis,MI
Summary
Dynamic banking professional with exceptional customer service skills and a strong work ethic, recognized for enhancing member satisfaction at Honor Credit Union. Proven expertise in cash handling and fraud detection, consistently achieving accurate transaction processing while fostering trust and loyalty through relationship building. Committed to compliance and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teller
Honor Credit Union
03.2025 - Current
- Processed member transactions accurately and efficiently at cash register.
- Assisted members with account inquiries and provided product information.
- Updated member records in digital systems, ensuring data accuracy and security.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed member transactions promptly, minimizing wait times.
- Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with members through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated members on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist members with their financial needs.
- Served as primary point of contact for members, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for members.
- Strengthened member loyalty with personalized service and attention to detail in transaction processing.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Maintained friendly and professional customer interactions.
- Referred members to other banking departments for specialized services.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Calculated fees due, interest and change for member transactions.
- Maintained cash drawer balance through diligent tracking of transactions.
- Collaborated with team members to ensure seamless branch operations.
- Promoted credit union products, enhancing member engagement and satisfaction.
Teller/Bookkeeping Assistant
G.W. Jones Exchange Bank
06.2022 - 03.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with account inquiries, providing exceptional service and support.
- Maintained cash drawer accuracy through diligent counting and reconciliation practices.
- Executed routine banking operations while adhering to security protocols and compliance standards.
- Supported branch promotions by informing customers of new products and services available.
- Collaborated with team members to enhance customer experience through effective communication.
- Resolved customer issues promptly, ensuring satisfaction and fostering loyalty to the bank.
- Processed customer transactions promptly, minimizing wait times.
- Participated in training programs to develop skills in banking policies and procedures.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Fostered positive banking experience, helping customers with account management and service selection.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Monitored and verified suspicious activity on customer accounts.
- Cross-sold credit cards, loans and other bank products.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Educated customers on online banking and mobile banking applications.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Processed applications for new accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Trained new hires on customer service policies and procedures.
- Wrote and distributed customer correspondence.
- Collaborated with team members to streamline bookkeeping processes, enhancing workflow efficiency.
- Monitored cash flow and assisted in budgeting activities to optimize resource allocation.
- Provided training and support to new staff on bookkeeping systems and procedures.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Maintained inventory of office supplies and placed orders.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Updated financial records using various software programs for current, accurate accounts.
- Conducted data entry tasks with high attention to detail, ensuring information integrity.
- Provided exceptional customer service when addressing client inquiries related to billing issues or account balances due diligently and professionally.
- Organized digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
Preschool Teacher
First United Methodist Church Preschool
09.2019 - 05.2022
- Designed and implemented engaging lesson plans to enhance early childhood development.
- Fostered a nurturing environment to support children's emotional and social growth.
- Collaborated with parents to create individualized learning strategies for each child.
- Assessed student progress regularly, adapting curriculum to meet diverse needs.
- Led classroom activities that promoted creativity and critical thinking skills.
- Mentored new teachers, sharing best practices for effective classroom management.
- Developed educational materials aligned with state standards and developmental milestones.
- Organized community events to strengthen family involvement in preschool activities.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Established positive communication with parents in daily conversation and formal conferences.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Allowed for ample outdoor discovery time in schedule each day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
- Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
Education
Associate of Arts -
Bethel College
Mishawaka, IN01-2012
High School Diploma -
Cassopolis High School
Cassopolis, MI06-2004
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Cash handling expertise
- Cash counting
- Relationship building and management
- Goal-oriented focus
- Patience and empathy
- Stress tolerance
- Compliance, banking laws, and regulations
- Banking
- Financial record keeping
- Listening and comprehension
- Customer relationship building
- Conflict resolution techniques
- Confidentiality and discretion
- Regulatory compliance
- Cheerful
- Financial software
- Sales and Cross-selling
- Fraud detection
- Fraud detection proficiency
- Financial services
- Drawer balancing
- Currency and coin counter
- Strong sense of banking ethics
- New teller training
- Safe and vault operation
- Currency conversion
Certification
First Aid and CPR
Timeline
Teller
Honor Credit Union
03.2025 - Current
Teller/Bookkeeping Assistant
G.W. Jones Exchange Bank
06.2022 - 03.2025
Preschool Teacher
First United Methodist Church Preschool
09.2019 - 05.2022
Associate of Arts -
Bethel College
High School Diploma -
Cassopolis High School