Ruth Wubishet
Eden Prairie,Minnesota
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Study Coordinator
WuXi AppTec, Inc.
2021.10 - 2024.05
- Streamlined communication with sponsor, fostering effective collaboration and data collection.
- Enhanced interdepartmental collaboration among by organizing regular team meetings and progress updates.
- Promoted a culture of continuous improvement within the team through constructive feedback on study processes and outcomes.
- Ensured regulatory compliance by meticulously maintaining documentation for study activities.
- Contributed to a positive work environment by fostering open communication and teamwork.
- Strengthened relationships with clients through effective communication channels and consistent follow-through on commitments.
- Expedited study start-up timelines by efficiently coordinating advance review of incoming studies.
- Worked with study director, labs, and sponsors to facilitate daily activities and comply with protocols.
Associate Sample Receipt Coordinator
WuXi AppTec, Inc.
2020.10 - 2021.10
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Customer Experience Specialist
Delta Air Lines, Inc
2015.09 - 2020.09
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Biology
Concordia University, St. Paul
Saint Paul, MN05.2013
Skills
- Study Progress Tracking
- Adverse event reporting
- Documentation Management
- Study protocols
- Medication Dispensing
- Meeting Coordination
Timeline
Study Coordinator
WuXi AppTec, Inc.
2021.10 - 2024.05
Associate Sample Receipt Coordinator
WuXi AppTec, Inc.
2020.10 - 2021.10
Customer Experience Specialist
Delta Air Lines, Inc
2015.09 - 2020.09
Bachelor of Science - Biology
Concordia University, St. Paul
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