Ruth Yaa Selasi Segbedzie
North Royalton,OH
Summary
Program-focused professional pursuing a Master’s in Higher Education Leadership with hands-on experience coordinating large-scale service programs, managing logistics, supervising volunteers, and maintaining partnerships with community organizations. Proven ability to oversee scheduling, documentation, transportation, safety protocols, and high-volume communication across diverse stakeholders. Deeply committed to mission-driven work, community engagement, and operational excellence.
Overview
8
8
years of professional experience
Work History
Graduate Assistant, SERVE Team – Brain Center for Community Engagement
Baldwin Wallace University
Berea, OH
08.2025 - Current
- Coordinate large-scale campus-wide service initiatives including Saturday of Service and the Holiday Gift Drive, engaging 100+ students, faculty, staff, and community partners.
- Manage end-to-end program logistics including volunteer registration tracking, site placement, transportation planning, and documentation using Excel and Formsite.
- Serve as a primary point of contact for community organizations, collecting Certificates of Insurance (COIs), confirming site needs, volunteer numbers, schedules, and safety requirements.
- Oversee transportation logistics including van reservations, driver coordination, and compliance with university risk management procedures.
- Support on-site program execution by troubleshooting issues in real time to ensure smooth operations and participant safety.
- Handle high-volume professional communication with students, faculty, campus departments, and nonprofit partners.
Academic Coach
Baldwin Wallace University
Berea, OH
08.2024 - 08.2025
- Provided individualized academic coaching focused on time management, prioritization, goal setting, and accountability.
- Used the Eisenhower Matrix to coach students on identifying urgent vs. important tasks, a system I continue to apply in professional program management.
- Tracked student progress, maintained detailed records, and adjusted strategies to support student success.
- Collaborated with faculty and campus offices to coordinate student support and interventions.
- Supervised student assistants and participated in hiring and onboarding processes.
Customer Service Associate
Cuyahoga Community College
Cleveland, OH
05.2024 - 07.2024
- Delivered consistent customer service in a fast-paced environment while balancing multiple responsibilities.
- Resolved issues efficiently and professionally, maintaining a positive experience for diverse patrons.
- Assisted with onboarding and training of new staff members.
- Supported implementation and use of operational systems including point-of-sale and inventory tools.
Counselor & Educator
Mama Pendu Africa
Nairobi, Kenya
01.2020 - 12.2020
- Provided counseling and emotional support to individuals affected by HIV/AIDS and trauma.
- Delivered educational programming to children in underserved communities, focusing on basic education and life skills.
Counselor / Teaching Assistant
Social Service Orphanage
Cape Coast, Ghana
01.2018 - 12.2018
- Supported orphaned children through counseling and educational assistance.
- Assisted with daily program operations and youth supervision.
Proctor – Office of Accessible Education
Baldwin Wallace University
Berea, OH
- Administered exams for students with accommodations, ensuring compliance with accessibility policies and institutional standards.
- Coordinated exam logistics, scheduling, and documentation with faculty and accessibility staff.
Education
M.Ed. - Leadership in Higher Education
Baldwin Wallace University
Berea, OH06.2026
Liberal Arts
Cuyahoga Community College
Parma Heights, OH01.2024
B.Sc. - Psychology
University of Cape Coast
Cape Coast, Ghana01.2020
Skills
- Program & Event Coordination
- Community & Partner Engagement
- Logistics & Scheduling
- Volunteer & Staff Supervision
- Safety, Risk Management & Documentation
- High-Volume Communication
- Time Management & Prioritization (Eisenhower Matrix)
- Microsoft Office (Excel, Outlook, Word)
- Adaptable & Flexible Work Style
Additional Leadership Experience
- President, Student Entrepreneurial Fund (SEF) Club Hostels – University of Cape Coast, Organized programs supporting student entrepreneurship and coordinated guest speakers., Assisted individuals with limited resources in identifying funding and sponsorship opportunities.
- Coordinator, University of Cape Coast, Planned activities, managed member needs, and coordinated logistics for group events.
References
Available upon request.
Certifications Training
- FERPA Training – Baldwin Wallace University
- Microsoft Office Certification
- ABC IT Computer Training Suite
Community Service Experience
- Counselor & Educator, Mama Pendu Africa, Nairobi, Kenya, 2020, Provided counseling and emotional support to individuals affected by HIV/AIDS and trauma., Delivered educational programming to children in underserved communities, focusing on basic education and life skills.
- Counselor / Teaching Assistant, Social Service Orphanage, Cape Coast, Ghana, 2018, Supported orphaned children through counseling and educational assistance., Assisted with daily program operations and youth supervision.
Timeline
Graduate Assistant, SERVE Team – Brain Center for Community Engagement
Baldwin Wallace University
08.2025 - Current
Academic Coach
Baldwin Wallace University
08.2024 - 08.2025
Customer Service Associate
Cuyahoga Community College
05.2024 - 07.2024
Counselor & Educator
Mama Pendu Africa
01.2020 - 12.2020
Counselor / Teaching Assistant
Social Service Orphanage
01.2018 - 12.2018
Proctor – Office of Accessible Education
Baldwin Wallace University
M.Ed. - Leadership in Higher Education
Baldwin Wallace University
Liberal Arts
Cuyahoga Community College
B.Sc. - Psychology
University of Cape Coast