Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ruth Yates

Browns Mills,NJ

Summary

Dynamic business owner with a proven track record in customer service and financial management at Acme Markets, Inc. Expert in relationship building and issue resolution, consistently enhancing customer satisfaction and company reputation. Successfully implemented budget controls, driving profitability while maintaining high-quality service standards. Committed to delivering exceptional results through strategic planning and prioritization.

Overview

14
14
years of professional experience

Work History

Business Owner

Thyself
07.2023 - 07.2025
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.

Appointment Settng, Delivery Driver & Jobsite Orga

JRT Contracting LLC
09.2021 - 07.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fostered positive working relationships with regular customers.

Deli Associate

Acme Markets, Inc
09.2011 - 06.2016
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.

Education

GED - General Studies

Glassboro High School
Glassboro, NJ
06.1985

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Entrepreneurial personality
  • Relationship building
  • Work Planning and Prioritization
  • Project management
  • Business administration
  • Issue resolution
  • Budget control
  • Bookkeeping
  • Financial management

Additional Information

I have some experience in delivery. I worked for JRT Contracting delivering materials to various job sites. I also have a reference letter from Mr James Tyler if needed to be seen I would gladly present.


Thank You

Ruth Yates

Timeline

Business Owner

Thyself
07.2023 - 07.2025

Appointment Settng, Delivery Driver & Jobsite Orga

JRT Contracting LLC
09.2021 - 07.2023

Deli Associate

Acme Markets, Inc
09.2011 - 06.2016

GED - General Studies

Glassboro High School

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