RUTH ZAVALA
Mesquite,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Circle Creek Children's Center
12.2017 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Stayed current on guidelines to maintain compliant program operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Attended approved training and continuing education courses to maintain certifications.
Education
High School Diploma -
America's National Christian Academy
Irving, TX03.2012
Skills
- Data Entry
- Bookkeeping
- Expense Reporting
- Employee Supervision
- Compliance Monitoring
- Customer Service
- Staff Hiring
- Office Management
- Team Supervision
- Billing
- Supply Management
- Staff Management
- Policy Implementation
- Clerical Support
- Documentation and Control
- Excellent Multi-Tasking Ability
- Customer Relations
- Relationship Building
- Staff Training
- Workflow Planning
- Policy and Procedure Modification
- Training and Coaching
- Report Writing
- Event Coordination
- Office Administration
- Clear Oral/Written Communication
- Team Bonding
- Scheduling
Certification
- Certified in CPR, [Vital Pulse CPR] - [Expires June 14th, 2027]
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Office Manager
Circle Creek Children's Center
12.2017 - Current
High School Diploma -
America's National Christian Academy
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