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Ruth A. Maithland
Summary
Experienced Business Administrator Specializing in Human Resource Management.Results-oriented professional with more than 10 years of diversified experience. Leveraging a strong financial and accounting background. Advanced problem-solving, organizational, and analytical skills to streamline daily operations and implement growth at all levels of the respective company. An Ambitious Quality Analyst with a track record of dependability and leadership skills. Knowledgeable in QA methodology with proven history of reducing errors to increase quality.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Quality Analyst
Bank Of America
03.2018 - Current
- In charge of evaluating agents’ performance by analyzing and monitoring their work to ensure accuracy and accordance with the bank’s policies
- Perform analysis of the existing data management control environment to identify gaps and socialize recommended actions with business, technology, and risk partners
- Demonstrated proficiency in database software and QA tools and applications including Nice and Matrix
- Utilized in-depth knowledge of quality detection techniques to ensure the completeness and correctness of data
- Achieved more than 97% in monthly reviews (evaluations)
- Serves as a functional expert and mentor to peers and team members, and as a resource for advanced or unusual issues.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Created and achieved product quality objectives and met product specifications.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
Bank Retailer II
Wood Forest National Bank
Fayetteville, NC
02.2016 - 03.2018
- Accountable for providing support to clients regarding deposit and saving accounts as well as bank’s products and services by identifying their needs and making recommendations accordingly
- Reviewed and documented all processes and regulations for the new accounts opening procedures
- Regularly opened and closed checking and saving accounts while successfully cross-selling products and services
- Ensured high-quality customer service through regular collaboration with other professionals.
- Audited fellow teller currency to contribute to dual-control procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Manager
Circle K
Fayetteville, NC
01.2010 - 12.2015
- Well-developed conflict resolution and risk management skills with ability to influence outcomes of the employees
- Ensured compliance with company policies, procedures, and government regulations for sales transactions and verification of eligibility to purchase age-restricted products
- Manage payroll and scheduling for employees
- Hired and trained more than 100 employees providing a constructive feedback and performance review
- Excellent ability to delegate responsibilities while maintaining organizational control of operations
- Lead and motivate a team of employees to ensure the store is running efficiently, meeting customer needs, and achieving sales goals.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Master of Science - Human Resource Management
Amberton University
09.2021 - 01.2023
Bachelor of Science - Accounting
Fayetteville State University
08.2017 - 01.2019
Skills
Interpersonal skillsADP software/ KronosCoaching TeamsOrganizational skillsStrategic thinkingCalibratorCommunication skillsTalent AcquisitionCustomer experienceTime managementQA toolsAccountingData ReportingNice and Matrix
Correction action planning
SQL understanding
Materials inspection
Protocol development
Software
Workday
ADP
Timeline
Master of Science - Human Resource Management
Amberton University
09.2021 - 01.2023
Quality Analyst
Bank Of America
03.2018 - Current
Bachelor of Science - Accounting
Fayetteville State University
08.2017 - 01.2019
Bank Retailer II
Wood Forest National Bank
02.2016 - 03.2018
Manager
Circle K
01.2010 - 12.2015