Ruth A. Murray
Smithfield,VA
Summary
Results-driven business clerical administrator bringing 15+ years of experience in business operations. Focused on boosting team productivity and increasing profits by proactively managing and improving operations. Proficient in overseeing organizational structure, compliance and records management. Results-driven, and focused on boosting team productivity. Forward-thinking, detail-oriented, with strengths in strategic planning.
Overview
20
20
years of professional experience
Work History
Personal Concierge ~ Owner/Operator
Empower To Endure Embassy
Smithfield , VA
04.2019 - Current
- Manage day-to-day business operations.
- Consult with customers to assess needs and propose optimal solutions.
- Implement process improvement to effectively create and shape an organizational culture to reoccurring client events and personal excursions, such as concert, dinner, theater, and travel arrangements.
- Introduce new methods, practices and systems for research and locating hard to find items and collectibles.
- Initiate and execute all insurance related phone calls, paperwork and follow up.
- Maintain most administrative and personal records.
Office Assistant
Tidewater Touring
Hampton , Virginia
07.2018 - 02.2019
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Secured essential information and determined logistics to coordinate meetings and travel.
- Completed clerical tasks such as filing, copying and distributing mail.
- Developed presentations and generated reports to facilitate office operations.
- Verified accuracy of business records by consistently updating customer information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Interacted with customers by phone, email or in-person to provide information.
- Developed correspondence letters, memos and emails.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Entered customer data using Quickbooks, following procedures to keep information private.
- Supported staff on special assignments and ad hoc projects.
- Arranged meetings and coordinated resources for use by attendees.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited documents to keep company materials free of grammar errors.
- Recognized client issues prior to escalation and applied appropriate techniques for effective resolution.
- Monitored usage of office supplies and contacted vendors to place new orders for replenishment.
- Coordinated travel arrangements for management staff, such as setting appointments and securing transit and lodging accommodations.
Admitting Clerk
Sentara Carplex Healthcare
Hampton , Virginia
06.2007 - 01.2018
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Reviewed hospital schedule and confirmed arrival times.
- Calculated collectible amount due for procedures.
- Registered patients for labs, surgeries and radiology.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Volunteer
Voices For Kids CASA
Isle of Wight County , Virginia
12.2007 - 06.2013
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Completed clerical tasks and office duties to open full-time employees up for more critical work.
- Engaged in community outreach to support program mission.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Planned and delivered numerous activities and special events.
- Organized event schedules and implemented reminder systems.
- Supported engaging and fun events by helping with organization and planning.
Education
GED -
Walton High School
The Bronx, NYNo Degree -
Tidewater Community College
Portsmouth, VA Skills
- Scheduling
- Project Management
- Business planning
- Verbal and written communication
- Client Service
- Relationship building
- Strategic planning
- Business administration
- Consulting
- Negotiation
Timeline
Personal Concierge ~ Owner/Operator
Empower To Endure Embassy
04.2019 - Current
Office Assistant
Tidewater Touring
07.2018 - 02.2019
Volunteer
Voices For Kids CASA
12.2007 - 06.2013
Admitting Clerk
Sentara Carplex Healthcare
06.2007 - 01.2018
GED -
Walton High School
No Degree -
Tidewater Community College
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