Ruthan L Austin JR
Queens,New York
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Associate Sales Manager
Dollar Tree
131-101 Ave
03.2022 - Current
- Recognized as one of store’s “rising stars” (elevating sales, margins, staff retention and customer satisfaction by as much 25%).
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Duane Reade
22 West 48th Street Rockefeller Center NY
01.1998 - 03.2019
- Manage day-to-day operations of store by ensuring that store is in working order and adequately maintained to promote efficient operations.
- Prepares weekly staff schedules to ensure proper floor and pharmacy coverage.
- Monitoring and positively affecting profitability in sales and inventory/expense.
- Hire, train and supervise staff; monitor associate productivity; acknowledge and communicate performance to associates; motivates and trains associates to achieve full potential.
- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving customer service problems
- Maintain positive, upbeat and energetic demeanor by holding self and others accountable to high performance standards while providing customers with memorable experiences
- Ensures accurate account of all Cash Handling and Banking procedures according to company rules and best practices
- Implement visual merchandising standards and operational direction by creating merchandise presentations and displays that have impact, are customer focused and maximize sales
- Ensuring that standards are being followed including floor sets, cleanliness, marketing, signage and sales promotion
- Support District Manager by listening, accepting guidance and enforcing policies
- Propelled near worst-to-first turnaround of Duane Reade store, transforming one of district’s lowest ranked stores (#15 out of 17 in sales with th highest shrink in region) to #2 in sales, #2 in customer satisfaction and second -lowest shrink
- Assisted area store manager in driving single-year sales growth of 10% (setting new record company-wide) to achieve #1 in district sales in 2017.
- Decreased matter such as internal theft, lagging customer service and poor morale.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted in recruiting, hiring and training of team members.
- Completed point of sale opening and closing procedures.
- Developed and implemented successful staff incentive programs to motivate employees.
Store Manager Trainee
Duane Reade
130 William Street
01.2017 - 02.2019
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Raised property accuracy and accountability by creating new automated tracking method.
- Increased store sales by implementing effective merchandising strategies and creating eye-catching displays.
Education
Training in Progress - Courses in Business Management
Boys And Girls High School
Brooklyn, NY06.1990
Skills
- Efficient Retail Store Management
- Effective Budgeting and Cost Control
- Excellent Shrink and Loss Prevention
- Outstanding Customer Service
- Effectual Inventory Management
- Successful Merchandising Strategies and Plan-O-Grams
- Effective Scheduling
- Proficient P&L and Payroll Management
- Strong client relationship manager with a track record for networking, establishing and building both client and business relationships
- Effectively train, develop, managed and evaluate a professional staff to ensure departmental workflow efficiencies and revenue growth
- Maintains proficiency in MS: Excel, Word, Outlook and PowerPoint; POS & Inventory Systems
- Sales Promotion
- Data Management
- Sales Tracking
- Purchasing and planning
References
Available Upon Request
Timeline
Associate Sales Manager
Dollar Tree
03.2022 - Current
Store Manager Trainee
Duane Reade
01.2017 - 02.2019
Store Manager
Duane Reade
01.1998 - 03.2019
Training in Progress - Courses in Business Management
Boys And Girls High School