Summary
Overview
Work History
Education
Skills
References
Timeline
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Ruthan L Austin JR

Queens,New York

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience

Work History

Associate Sales Manager

Dollar Tree
03.2022 - Current
  • Recognized as one of store’s “rising stars” (elevating sales, margins, staff retention and customer satisfaction by as much 25%).
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager

Duane Reade
01.1998 - 03.2019
  • Manage day-to-day operations of store by ensuring that store is in working order and adequately maintained to promote efficient operations.
  • Prepares weekly staff schedules to ensure proper floor and pharmacy coverage.
  • Monitoring and positively affecting profitability in sales and inventory/expense.
  • Hire, train and supervise staff; monitor associate productivity; acknowledge and communicate performance to associates; motivates and trains associates to achieve full potential.
  • Maintains quality service by enforcing quality and customer service standards; analyzing and resolving customer service problems
  • Maintain positive, upbeat and energetic demeanor by holding self and others accountable to high performance standards while providing customers with memorable experiences
  • Ensures accurate account of all Cash Handling and Banking procedures according to company rules and best practices
  • Implement visual merchandising standards and operational direction by creating merchandise presentations and displays that have impact, are customer focused and maximize sales
  • Ensuring that standards are being followed including floor sets, cleanliness, marketing, signage and sales promotion
  • Support District Manager by listening, accepting guidance and enforcing policies
  • Propelled near worst-to-first turnaround of Duane Reade store, transforming one of district’s lowest ranked stores (#15 out of 17 in sales with th highest shrink in region) to #2 in sales, #2 in customer satisfaction and second -lowest shrink
  • Assisted area store manager in driving single-year sales growth of 10% (setting new record company-wide) to achieve #1 in district sales in 2017.
  • Decreased matter such as internal theft, lagging customer service and poor morale.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted in recruiting, hiring and training of team members.
  • Completed point of sale opening and closing procedures.
  • Developed and implemented successful staff incentive programs to motivate employees.

Store Manager Trainee

Duane Reade
01.2017 - 02.2019
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Increased store sales by implementing effective merchandising strategies and creating eye-catching displays.

Education

Training in Progress - Courses in Business Management

Boys And Girls High School
Brooklyn, NY
06.1990

Skills

  • Efficient Retail Store Management
  • Effective Budgeting and Cost Control
  • Excellent Shrink and Loss Prevention
  • Outstanding Customer Service
  • Effectual Inventory Management
  • Successful Merchandising Strategies and Plan-O-Grams
  • Effective Scheduling
  • Proficient P&L and Payroll Management
  • Strong client relationship manager with a track record for networking, establishing and building both client and business relationships
  • Effectively train, develop, managed and evaluate a professional staff to ensure departmental workflow efficiencies and revenue growth
  • Maintains proficiency in MS: Excel, Word, Outlook and PowerPoint; POS & Inventory Systems
  • Sales Promotion
  • Data Management
  • Sales Tracking
  • Purchasing and planning

References

Available Upon Request

Timeline

Associate Sales Manager

Dollar Tree
03.2022 - Current

Store Manager Trainee

Duane Reade
01.2017 - 02.2019

Store Manager

Duane Reade
01.1998 - 03.2019

Training in Progress - Courses in Business Management

Boys And Girls High School

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Ruthan L Austin JR