Continuing Education regarding computer programs
Ruth Ann Dickey
Data Entry / Book Keeper
Tilden,Illinois
Summary
Professional Automotive Service Writer with 3 years of experience working at dealership repair shops. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable on large variety of automobile makes and models. Dependable Service Writer with 3 years of experience providing job workflow management and operations assistance to TLE and retail departments. Successful in building strong relationships with vendors and teammates to accomplish excellent and quick service. Professional when communicating unexpected issues and possible solutions to customers.3 Experienced Automotive Service Writer with 3 years of experience working in both large and small auto repair shops. Details customer cost estimations with care, professionalism and courtesy. Experienced Automotive Service Writer with 3 years of experience working in both large and small auto repair shops. Details customer cost estimations with care, professionalism and courtesy. Dependable Service Writer with 3 years of experience providing job workflow management and operations assistance to TLE and other retail departments. Successful in building strong relationships with vendors and teammates to accomplish excellent and quick service. Professional when communicating unexpected issues and possible solutions to customers.3
Overview
48
48
years of professional experience
Work History
Automotive Service Writer
Walmart
Sparta, Illinois
10.2003 - Current
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Advised management members on customer issues or mechanical repair problems.
- Used store computer system to enter customer information, create service records, order parts and develop cost estimations.
- Implemented routine scheduled maintenance programs for established customers.
Store Manager
Circle K
Rantoul, Illinois
08.1982 - 05.2005
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Quality Assurance Specialist
Cardaco
Rantoul, IL
02.1976 - 05.1986
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fixed identified issues to increase productivity and boost workflows.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Analyzed quality and performance data to support operational decision-making.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Implemented process improvements to increase productivity in quality assurance operations.
- Promoted adherence to quality standards by educating personnel on quality control.
- Fixed identified issues to improve workflows.
- Addressed non-conformance issues, pausing production to correct errors.
- Updated inspection journals and daily summary logs with quality-related data.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Assisted in developing inspection and testing protocols.
- Trained other workers in inspection and testing procedures.
- Monitored product quality at all stages of production process.
- Updated quality control records and reports.
- Followed safety protocols while handling hazardous materials.
- Followed standard operating procedures for inspections and tests.
- Provided technical support to production personnel.
- Recorded inspection and test results on data sheets.
- Sampled products to verify compliance with standards
- Operated and maintained testing equipment.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Utilized quality control software to track and analyze product data.
- Provided feedback to production team regarding product quality.
- Repaired faults, reassembled products, and completed additional tests.
- Investigated customer complaints to take necessary corrective actions.
- Examined products for imperfections and defects.
Education
No Degree - Varied
Parkland College
Champaign, IL 05.2001 -
No Degree - Quality Control Techknowledgies
IvyTech
Terre Haute, IN 05.2001 -
Skills
Status reports maintenance
Warranty processing
Managing status reports
Estimating costs
Cost estimates
Complaint resolution
Order fulfillment
Warehousing functions
Retail materials management
Account management
Service standard compliance
Stock management
Multi-line phone talent
Money handling abilities
Report preparation
Strategic sales knowledge
Professional telephone demeanor
Staff education and training
Training development aptitude
Sales expertise
Retail store support
Recordkeeping strengths
Stocking and replenishing
POS systems expert
Expert in various Software
Accomplishments
- Achieved excellent by completing assignments with accuracy and efficiency.
- Achieved through effectively helping with hands on work.
- Achieved great out comes through effectively helping with others.
Additional Information
I am looking for a part time ( 4-6 hours per day), Monday thru Friday mornings, Book Keeping/Data Entry, remote position. I have a dedicated line for this purpose. I do need an additional income to keep me at the financial level my family is used to and to be able to put some money and back have expenses covered. I have always been dedicated to me career and try to excel at any endeavor I apply myself to. I feel I would be an addition to any professional group that would employ me.
Interests
Home and family
Timeline
Automotive Service Writer
Walmart
10.2003 - Current
No Degree - Varied
Parkland College
05.2001 -
No Degree - Quality Control Techknowledgies
IvyTech
05.2001 -
Store Manager
Circle K
08.1982 - 05.2005
Quality Assurance Specialist
Cardaco
02.1976 - 05.1986