Summary
Overview
Work History
Education
Skills
Timeline
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Ruth Ann Ferguson

OGDEN,UT

Summary


Professional with background in customer service and administrative support. Proven ability to manage high-volume calls and resolve issues efficiently. Demonstrated ability in conflict resolution and effective communication. Dependable and adaptable to changing needs, with excellent communication and problem-solving abilities.

Overview

23
23
years of professional experience

Work History

Legal Assistant

Jensen & Sullivan LLC
07.2009 - 07.2025
  • Managed a high-volume of collection matters, including debt collection lawsuits.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • .Drafted and prepared a wide range of legal documents, including summons, complaints, default judgment, release of garnishments, and satisfactions of judgment.
  • Coordinated and tracked the service of legal documents for multiple servers, including filing proofs of service with the courts.
  • Maintained and organized physical and electronic cases, ensuring accuracy and calendaring all court deadlines for timely filing.
  • Assisted in negotiation and drafting of settlement agreements, facilitating amicable resolutions in numerous cases.

Account Data Entry Clerk, Receptionist

Bonneville Collections
03.2005 - 07.2009
  • Entered and maintained accurate data in company databases and spreadsheets.
  • Trained new staff on data entry protocols and best practices for accuracy.
  • Completed data entry tasks with accuracy and efficiency.
  • Updated and maintained customer information, documents and records.
  • Followed data entry protocols, rules and regulations.
  • Managed multi-line phone system, directing calls to appropriate departments with accuracy and professionalism.
  • Processed incoming and outgoing mail, ensuring timely distribution and communication across departments.
  • Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
  • Maintained a strong attendance record, demonstrating reliability and commitment to the role as an Office Data Entry Clerk.

Data Transcriber

Internal Revenue Service, IRS
02.2003 - 03.2005
  • Transcribed large volumes of data accurately and efficiently to support operational needs.
  • Implemented quality control measures to ensure data integrity and consistency across projects.
  • Safeguarded sensitive information through strict adherence to confidentiality policies and guidelines.
  • Supported database management efforts by accurately entering transcribed data into designated systems.
  • Completed data entry tasks with accuracy and efficiency.

Data Conversion Operator

United States Post Office
05.2002 - 01.2003
  • Operated data entry systems to ensure accurate conversion of large datasets.
  • Reviewed and validated converted data for consistency and integrity.
  • Utilized keypunch and electronic data entry machines from source documents to input source used by computer processing.

Education

High School Diploma -

Bonneville High School
Washington Terrace, UT
05.1977

Skills

  • Fast learner
  • Microsoft office
  • File organization
  • Document filing
  • Notary public
  • Task prioritization
  • Legal/Court processes
  • Exceptional telephone etiquette
  • Negotiation
  • Confidentiality
  • Document preparation
  • Customer service

Timeline

Legal Assistant

Jensen & Sullivan LLC
07.2009 - 07.2025

Account Data Entry Clerk, Receptionist

Bonneville Collections
03.2005 - 07.2009

Data Transcriber

Internal Revenue Service, IRS
02.2003 - 03.2005

Data Conversion Operator

United States Post Office
05.2002 - 01.2003

High School Diploma -

Bonneville High School

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