Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
BusinessDevelopmentManager

Ruthann Hamrick

Jacksonville,NC

Summary

Dedicated hardworking professional with strong knowledge of both front of house and back of house operations. A leader with a focus on enhancing customer satisfaction and driving continuous improvement while delivering on company targets and goals. A leadership style that is rooted in effective coaching and P&L management, alongside a knack for fostering strong relationships with team and guests. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training and monitoring to enhance employee engagement and boost performance and increase employee retention.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager of Operations

Red Lobster
01.2019 - 08.2024
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Implemented technology upgrades which resulted in higher team and guest satisfaction.
  • Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
  • Trained, coached and mentored staff. Team members and managers had a tailored plan to continue learning and growing in the company.
  • Championed change management initiatives to facilitate seamless transitions during company initiated restructuring.
  • Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
  • Increased employee retention rate by using certified trainers and completing validations of training. In addition I added weekly manager meetings to keep management staff informed of our current results and goals.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancy and any credit card refunds if needed
  • Validated weekly payments from 3rd party vendors and identify any issues costing the restaurant a loss of revenue.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identify high margin items for the month and use this information to train team to be able to make great recommendations to our guests

Manager

Red Lobster
03.2010 - 01.2019


  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics/ experience in bar, service, and culinary
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs with high focus on prime costs and labor costs
  • Mentored team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Executed marketing strategies that effectively communicated brand values, increasing brand recognition
  • A strong focus on sales im the restaurant and beating prior years results.
  • Led monthly training classes for bottom performing servers

Restaurant Manager

Lonestar Steakhouse
04.2008 - 09.2010
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
  • Managed front of house staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Ordered and accurately inventoried liquor, wine and beer
  • Completed daily steak inventories and cut steak within companies yield guidelines.

Education

Southwest High School
Jacksonville NC

Skills

P&L Management

Accomplishments

Served as the training ambassador for our region. I ensured compliance to our training programs and offered fellow GMs support needed to implement programs as intended. I also supported the region in training of new promos/core menus or service model updates.

Certification

Registered Serve safe proctor

Serve safe allergen certificate

food and safety principles certificate

Timeline

General Manager of Operations

Red Lobster
01.2019 - 08.2024

Manager

Red Lobster
03.2010 - 01.2019

Restaurant Manager

Lonestar Steakhouse
04.2008 - 09.2010

Southwest High School

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Ruthann Hamrick