Ruth Ann Klutts
Lake Kiowa,TX
Summary
Dedicated professional employee with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
Work History
Sr. System Analyst/Telecommunications Analyst
Superior Energy - SPN
Gainesville, TX
10.2004 - 08.2019
- Identified areas that could be improved through specific processes and addition of new software.
- Utilized different methods to troubleshoot software and hardware issues.
- Created all troubleshooting documentation and distributed it to team members and key stakeholders.
- Collaborated with President and IT Manager during early stages of project to develop effective strategies.
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
- Balanced multiple projects by completing and updating documentation, managing scope and adjusting schedules.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs at remote sites.
Help Desk Analyst
Boeing
Corinth, TX
07.1989 - 10.2003
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Performed tests of functionality, security and performance of different workstations and devices.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Logged support tickets and closed when issues were resolved.
- Resolved technical issues by troubleshooting.
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
Education
No Degree - Business Administration
North Central Texas College
Gainesville, TXHigh School Diploma -
Gainesville High School
Gainesville, TX05.1982
Skills
- Security Standards
- Team Player
- Problem Resolution
- Organizational Skills
- Multi-tasking
- Time Management
- Computer Hardware Knowledge
- Outlook, Word, Excel, Power Point
- Customer Relationship Management
- Administration Management
- Accounts Payable and Accounts Receivable
- Call Control
Timeline
Sr. System Analyst/Telecommunications Analyst
Superior Energy - SPN
10.2004 - 08.2019
Help Desk Analyst
Boeing
07.1989 - 10.2003
No Degree - Business Administration
North Central Texas College
High School Diploma -
Gainesville High School
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