Ruth Ann Morrell
Titusville,FL
Summary
Driven leader with a proven track record at The Hartford Insurance Group, enhancing recovery rates through effective subrogation strategies and fostering strong team dynamics. Expert in customer relations as the owner of Outdoor Living & Landscaping, LLC, with a passion for business management, inclusive of being adept at leveraging decision-making and relationship-building skills to achieve notable outcomes. Achievements include significant process improvements and a commitment to excellence in all operational facets.
Overview
18
18
years of professional experience
Work History
Owner
Outdoor Living & Landscaping, LLC.
09.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Assisted in recruiting, hiring and training of team members.
Office Manager
Brevard's Best Tree Service & Landscaping, LLC
01.2021 - 09.2021
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Planned, created, and deployed new advertising strategies and ad catalogues.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Senior Subrogation Specialist
The Hartford Insurance Group
03.2006 - 12.2020
- Assisted in creating company-wide guidelines on standard operating procedures for subrogation processes.
- Collaborated with legal teams to prepare cases for litigation, ensuring comprehensive documentation and well-organized files.
- Established productive relationships with external partners such as attorneys, expert witnesses, and insurance adjusters.
- Managed high-volume caseload while maintaining strict adherence to deadlines and quality standards.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices to optimize subrogation efforts.
- Enhanced recovery rates by implementing effective subrogation strategies and procedures.
- Negotiated settlements with responsible parties, securing favorable outcomes for clients.
- Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
- Implemented process improvements that enhanced workflow efficiency within subrogation department.
- Evaluated liability determinations using critical thinking skills combined with industry knowledge, leading to accurate assessments of fault distribution.
- Participated in cross-functional team meetings to share insights and collaborate on strategies for maximizing recovery efforts.
- Provided training and mentorship to junior staff members, fostering professional growth and strong team dynamic.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Education
Continuing Education - Business Administration
Ashford University
San Diego, CAContinuing Education - Business Administration
Valencia College
Orlando, FLContinuing Education - Business Administration
Brevard Community College
Titusville, FLHigh School Diploma -
Titusville High School
Titusville, FL1996
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Project estimating
- Marketing
- Team Oversight
- Attention to Detail
- Decision-Making
- Purchasing and planning
- Desktops, Laptops, and Mobile Devices
References
Michelle Longo @ 321-303-2821
Previous Manager and longtime confidant.
John Bianco @ 315-420-0791
Longtime Manager and good friend.
Melissa Thornton @ 321-231-5752
Longtime friend and support.
Steve & Christy Duckworth @ 360-930-1571
Original client, part-time employee, and great friends.
Timeline
Owner
Outdoor Living & Landscaping, LLC.
09.2021 - Current
Office Manager
Brevard's Best Tree Service & Landscaping, LLC
01.2021 - 09.2021
Senior Subrogation Specialist
The Hartford Insurance Group
03.2006 - 12.2020
Continuing Education - Business Administration
Ashford University
Continuing Education - Business Administration
Valencia College
Continuing Education - Business Administration
Brevard Community College
High School Diploma -
Titusville High School
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