Summary
Overview
Work History
Education
Skills
My hobbies to always let the people around me know their greatness!!!
Work Availability
Quote
Timeline
Manager
RUTHANN ROBERTS

RUTHANN ROBERTS

Fort Worth,Texas

Summary

Professional goal-oriented manager with a track record of 90 track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Ambitious and results-driven General Manager with over 30 years of experience forming strategic alliances with organizational leaders to align and support employees itiatives. Manager who is forward-thinking and knows a lot about handling problems and managing people in any business Costs were consistently reduced while profits were increased. A pleasant personality and a customer-focused background, as well as knowledge of Management Pursuing a new position that rewards hard work and dedication. Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities. Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth. Working with people at all levels is highly effective and comfortable for me. Verbal and written communication Coaching and mentoring Exceptional interpersonal communication Operations management Deadline-oriented Food preparation and safety Inventory management Employee scheduling Relationship building Performance improvement Business Strategy Effective leader Staff training/development Budget development Customer service-oriented Goal attainment Conflict resolution Efficient multi-tasker Consistently meet goals Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

23
23
years of professional experience

Work History

Manager

Popeyes Chicken
GRAPEVINE, TX
03.2022 - 06.2022
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated suppliers to maintain cost controls and improve operations by 25%
  • Monitored expenditures to mitigate risk of overages BY 15%
  • Supervised labor costs and departmental expenses to remain in line with budget BY 20%
  • Maintained professional, organized and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Prepared annual budgets with controls to prevent overages.
  • Recruited and hired top performers to add talent and value to department.
  • Onboarded new employees with training and new hire documentation.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Applied customer feedback to develop process improvements and support long-term business needs.

General Manager

Subway Restaurants
Roanoke, TX
01.2017 - 12.2020
  • turn overs by half of what was Lower labor and food cost numbers to make more profit for store
  • also raised sales by 15 percent building customer relations with a positive & happy attitude taking time personally to handle their problems/ concerns
  • production by improving relationship between management and them errand respect making environment more positive and supportive
  • Brought store up to above standards meeting expectations of Code compliance taking store from failing to passing their evaluation
  • Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems
  • Am in charge of hiring, assigning, training, motivating, and terminating employees
  • Lowered corporate risk by managing shrink processes and inventory levels.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Office Manager

Good Friends Moving
Benbrook, Texas
04.2011 - 01.2017
  • Kept track of and evaluated employee performance in order to complete every 6 months reviews, make advancement recommendations, and address productivity issues
  • Kept track of office supplies by checking inventory and ordering new supplies as needed
  • Processed incoming payments and prepared vendor invoices
  • Handled client correspondence and tracked records to foster office efficiency
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Built highly efficient and dependable administrative team by providing ongoing coaching and motivation, as well as opportunities for career advancement through accomplishments
  • Effectively managed costs and billing, as well as financial discrepancies, by using Windows and Microsoft Office software to organize account information.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Manager and Safety Coordinator

Papa John's Pizza
Southlake, TX
06.2006 - 03.2011
  • Was in charge of conducting new employee interviews, orientation, and training, as well as ongoing monitoring and evaluation
  • Was in charge of record keeping and paperwork preparation in accordance with OSHA standards
  • Developed team communications and information for all Safety requirements meetings
  • Developed, implemented, and trained on safety and injury prevention programs for 30 clients in fast food industry that included delivery services
  • Placed high value on punctuality and worked hard to maintain excellent attendance record, consistently arriving at work ready to work right away
  • Increased customer satisfaction by resolving delivery issues.

SUPERVISOR

Domino's Pizza
07.1998 - 05.2006
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty by 40%
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Worked with management team to implement proper division of responsibilities.
  • Tracked and prepared quarterly reports of sales goals to management.
  • Built, managed and coached insourced and outsourced teams.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Interviewed, hired and trained new employees for production positions
  • Streamlined operations to improve process efficiency by 30%
  • Maintained compliance with company policies, objectives and communication goals
  • Monitored workflow to improve employee time management and increase productivity by35%
  • Prepared, calibrated and monitored production levels to achieve targets
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
  • Monitored expenditures to mitigate risk of overages
  • Delegated high volumes of work to empower team, build trust and assist with professional development
  • Evaluated employee performance and coached and trained to improve weak areas
  • Identified individual employee's unique work styles and adapted management methods
  • Set overall vision and provided team leadership
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Achieved results by working with staff to meet established targets
  • Conducted routine inspections to check quality and compliance with established specifications
  • Coordinated employee schedules to keep pace with business needs and meet company demands

Education

BBA - Business Management

Ashford University
2004

GED - undefined

Western Hills High School
1995

Skills

  • Human Resources Oversight
  • Supplier Monitoring
  • Administrative Management
  • Focus and Follow-Through
  • Performance Monitoring and Evaluation
  • Hiring and Onboarding
  • Sales Tracking
  • Financial Statement Review
  • Problem Anticipation and Resolution
  • Business Leadership
  • Records Organization and Management
  • Management Training
  • Policy Development and Enforcement
  • Originality and Creativity
  • Supervision and Training
  • Client Account Management
  • Total Quality Management
  • Performance Improvement
  • OSHA Requirements
  • Data Consolidation
  • Operational Efficiency and Safety
  • Maximizing Profitability
  • Profit and Loss Control
  • Guest Satisfaction
  • Business Growth Initiatives
  • Payroll Administration and Timekeeping
  • Restaurant Operations Management
  • Money Handling
  • Profit and Loss
  • Managing Laborers
  • Inventory Tracking and Management
  • Customer Relations
  • Motivational Leadership
  • Malfunction Troubleshooting
  • Food Safety and Quality
  • Administering Payroll
  • Project Management
  • Cost Management
  • Performance Tracking and Evaluations
  • Managing Operations and Efficiency
  • Health and Safety Regulations
  • Staff Management
  • Issue and Conflict Resolution
  • Supply Chain Management
  • Sales Strategies
  • Customer Service
  • Managing Employee Relations
  • Managing Cash Register
  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Quality Standards
  • Business Management Principles
  • Customer Relationship Management
  • Business Intelligence
  • Public Relations
  • Manage Profitability
  • Risk Management

My hobbies to always let the people around me know their greatness!!!

I LOVE TO HAVE FUN IN EVERYTHING I DO. I JUST ENJOY SIMPLE THINGS LIKE READING OR COLORING FUZZY POSTERS


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Manager

Popeyes Chicken
03.2022 - 06.2022

General Manager

Subway Restaurants
01.2017 - 12.2020

Office Manager

Good Friends Moving
04.2011 - 01.2017

Manager and Safety Coordinator

Papa John's Pizza
06.2006 - 03.2011

SUPERVISOR

Domino's Pizza
07.1998 - 05.2006

BBA - Business Management

Ashford University

GED - undefined

Western Hills High School

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RUTHANN ROBERTS