RuthAnne Hemphill
Care Professional
Cypress,TX
Summary
Care professional with proven record in delivering comprehensive and empathetic support to clients. History of implementing individualized care plans that enhance quality of life and well-being. Valued team collaborator with focus on achieving consistent results and adapting to evolving care needs. Expertise in patient advocacy and care coordination.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Overview
28
28
years of professional experience
Work History
Private Live-in Healthcare
Major Donald Davis Jr.
05.2023 - 10.2024
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Established trust with clients and their families through effective communication, empathy, and professionalism.
- Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
- Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
- Implemented strategies for fall prevention in the home environment to minimize injury risk for elderly or disabled clients.
- Enhanced clients'' quality of life by providing compassionate and attentive care.
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation.
- Provided emotional support for both clients and their families during difficult times or transitions in care arrangements.
- Identified potential hazards within the home environment, making necessary adjustments to ensure client safety and comfort.
- Facilitated open communication between client families and healthcare providers regarding updates on client progress or changes in care.
- Contributed to a positive living environment by fostering a sense of companionship and socialization for the client.
- Assisted with daily living activities, running errands, and household chores.
Direct Support Professional
The Orion Corporation of Minnesota
07.2019 - 05.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Facilitated community integration for clients, enriching their social networks and life experiences.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
PCA/Home Health Aide
Absolute Healthcare
11.2019 - 12.2020
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maintained clean and safe environment to promote patient safety and comfort.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Call Center Representative
Arrowhead Promotion & Fulfillment Co., Inc.
07.2012 - 08.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
PCA/Home Health Professional
Access Home Care
08.2005 - 09.2010
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Direct Care Professional
Oakridge Homes And SILS
04.1997 - 09.2007
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
- Enhanced client well-being by providing personalized care and support in daily living tasks.
- Contributed to higher quality of life for clients by addressing any barriers or challenges that arose within their home settings or daily routines.
- Managed emergencies effectively while remaining calm under pressure, ensuring prompt medical attention if needed.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Provided reliable transportation for clients to appointments, community events, and recreational activities.
- Assisted clients in achieving personal goals by developing customized care plans based on individual needs.
- Followed nutritional plans to prepare optimal meals.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
Memory Care Specialist
Memory Care Facility ( Business Closed)
02.2004 - 01.2005
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
- Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
- Conducted thorough assessments, identifying changes in patients'' conditions and adjusting care plans accordingly.
- Improved patient satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
- Developed strong relationships with family members through regular updates on their loved ones' status during their time under my care.
- Actively sought feedback from patients and families regarding their experiences and implemented improvements based on their suggestions.
- Implemented creative interventions tailored to individual patient needs for improved quality of life.
- Prepared reports for workload and performed quality assurance.
- Reduced patient anxiety by providing compassionate support and clear communication about treatment options.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Delivered support to medical staff in completion of patient paperwork.
Education
2 Degrees- A.A. & A.S. - Business Administration And Management
Itasca Community College
Grand Rapids, MN05.2017
Skills
- Home safety evaluation
- Active listening skills
- Behavioral support
- Data entry proficiency
- Personal care assistance
- Client assessment
- Physical assistance
- Family education and support
- Daily living assistance
- First aid and safety
- Flexible schedule and availability
- Compassionate communication
- Housekeeping
- End of life care
- Medical record-keeping
- Documentation
- Behavior redirection
- Empathetic listening
- Dining room support
- Compassionate client care
- Medication coordination
- Patient care and companionship
- Problem-solving abilities
- Reliability
- Scheduling appointments
- Patient Advocacy
- Adaptability
- Problem-solving aptitude
- Heartsaver CPR AED (CPR AED)
- Appointment confirmation
- Nutritional guidance
- Verbal and written communication skills
- Client documentation
- At-home care instruction
Timeline
Private Live-in Healthcare
Major Donald Davis Jr.
05.2023 - 10.2024
PCA/Home Health Aide
Absolute Healthcare
11.2019 - 12.2020
Direct Support Professional
The Orion Corporation of Minnesota
07.2019 - 05.2023
Call Center Representative
Arrowhead Promotion & Fulfillment Co., Inc.
07.2012 - 08.2013
PCA/Home Health Professional
Access Home Care
08.2005 - 09.2010
Memory Care Specialist
Memory Care Facility ( Business Closed)
02.2004 - 01.2005
Direct Care Professional
Oakridge Homes And SILS
04.1997 - 09.2007
2 Degrees- A.A. & A.S. - Business Administration And Management
Itasca Community College
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