RUTHANNE WILLIAMS
Richmond,Ca
Summary
Certified Care Manager with a proven track record of excellence in assessing, planning, and implementing tailored care solutions. Expertise in coordinating interdisciplinary teams, advocating for clients, and ensuring adherence to quality standards. A compassionate professional dedicated to optimizing the well-being of individuals through comprehensive and client-centered care management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office and Community Relations Manager
Oakland Interfaith Gospel Choir
03.2023 - Current
- Organized and coordinate office administration and procedures in order to ensure organizational effectiveness, efficiency, and safety
- Responsible for day-to-day operations, including physical/electronic mail collection and processing, correspondence creation/distribution, physical/electronic file maintenance, responding to general inquires, Maintain organizational calendar
- Ensure operational and organization deadlines are met in support of the organizations Mission
- Responsible for volunteer coordination, training and assigning tasks
- Proficient in MSFT Office 365.
Coach Care Specialist
On Lok
01.2022 - 09.2022
- As a Coach Care Specialist I was responsible for coordinating interventions and coaching at-risk seniors
- I worked closely with participants, caregivers and providers to perform day-to-day activities with participants in the community, in provider offices, and participants homes
- Served as a patient advocate and program liaison
- As a coach I used motivational interviewing techniques to write and implement comprehensive care plans that are functional and person centered.
Care Manager/Assistant Administrator
Nestvy
12.2020 - 12.2021
- As the Care Manager and Assistant Administrator of Nestvy, I developed and implemented written Care plans for each client
- The plans included the client's functional limitations, nutritional needs, home medical equipment needs, and all non medical tasks requested
- Recruited, supervised, and trained all care staff on Care plan implementation
- Responsible to revisit care plan quarterly and reassess based on client needs
- Coordinate services among licensed providers
- Linking clients to social services programs and entitlements such astransportation and translation services
- Coordinated with discharge planners, estate planners, attorneys and other senior care professionals to provide services.
Community Relations Director
Pacifica Senior Living - Oakland Height
07.2020 - 11.2020
- Responsible for developing and implementing sales and marketing plan for the multi-level community
- Handle all external inquires for availability in AL, IL, MC
- Effective verbal and written communication to the management team and on all prospects coming in for tours
- Ensured that all move in paperwork was completed prior to new resident move-in date
- Maintained sales tracking through CRM (Yardi) Met sales goals to achieve optimal community occupancy
- Strong customer service focus.
Care Director - CEO
Alpha's In Home Care Services, LLC.
02.2014 - 06.2020
- Coordinated elder care services between multiple service providers
- Developed both short and long term care plans
- Helped manage emotional concerns, stress, and anxieties
- Managed transitional care
- Hired additional caregivers as necessary
- Made home visits and evaluated living conditions
- Provided home safety assessments and made recommendations as needed
- Ongoing assessment of aging life care needs
- Assessed eligibility and coordinated access for IHSS (In Home Support Services) Wrote all care plans and trained care providers on implementation
- Gave presentations to service groups on the need for In Home Care services.
Education
Bachelor's - Business Management
University of Phoenix
Oakland, CA04.2003
Skills
- Care Management
- Advocacy
- Care Planning
- Motivational Interviewing
- Emotional Intelligence
- Problem Solver
Certification
- Certified Care Manager, (CMC) - NACCM - Expires 2025
Timeline
Office and Community Relations Manager
Oakland Interfaith Gospel Choir
03.2023 - Current
Coach Care Specialist
On Lok
01.2022 - 09.2022
Care Manager/Assistant Administrator
Nestvy
12.2020 - 12.2021
Community Relations Director
Pacifica Senior Living - Oakland Height
07.2020 - 11.2020
Care Director - CEO
Alpha's In Home Care Services, LLC.
02.2014 - 06.2020
Bachelor's - Business Management
University of Phoenix
- Certified Care Manager, (CMC) - NACCM - Expires 2025
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