Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
RUTH D. GOMEZ

RUTH D. GOMEZ

Hollywood,Florida

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level intake specialist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.

Overview

17
17
years of professional experience

Work History

Intake Specialist

FreedomCare
12.2021 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Interacted with insurance providers to obtain necessary documents to complete registration.
  • Determined eligibility for counseling and referral for over Number clients daily.
  • Worked with clients to improve life choices and maximize benefits of programs.

Supervisor Data & Incident

Cooperative Home Care Association
09.2015 - 08.2018
  • (Service Delivery)
  • Ensure reports are being sent to contracts
  • Run data to ensure processes and procedure are done in a timely manner
  • To ensure members incidents and accidents have been notified to the internal dept
  • And contracts
  • To manage staff time card
  • Manage home care workers’ vacation requests
  • Review HCW disciplinary actions and Members complaints forms
  • Follow up with Members, HCWs or Contract dissatisfaction with outcomes
  • To monitor all incoming referrals, authorization, stop changes are being recorded and handled to the right depts
  • In a timely manner
  • Record data with all member admissions, readmissions and discharges in a monthly basics
  • To run company scorecard report
  • Prepared quarterly QIC (Quality Improvement Committee) report
  • Provide monthly or as necessary feedback to staff
  • Provide yearly PA (Performance Evaluation).

Interim Intake Coordinator

09.2014 - 01.2015
  • Maintain communications between contractors and CHCA
  • Obtain M11Q to ensure new cases received authorization
  • Track new cases and ensure services commence
  • Ensured clients received nurse assessment
  • Managed client re-authorization through EMEDNY

Administrative Assistant

09.2010 - 01.2014
  • Ensure all communication between CHCA and VNSNY regarding clients is recorded into the Issue
  • Hollywood Career Institute
  • Tracking System
  • Manage home care workers’ vacation requests
  • Review and edit all disciplinary actions for home care workers
  • Ensured that supervision coordinators enter any theft allegation and the correct parties have been notified
  • Prepare reports regarding client incidents and complaints
  • Prepare reports regarding home care workers working overtime and leave of absences
  • Manage home care workers who are not assigned to a client

Supervising Coordinator

01.2009 - 09.2010
  • Developed and maintained effective working relationships with staff at Department of Health
  • Human Resources Administration
  • Obtained cases from Intake Specialist and staffed appropriately
  • Evaluated and discussed paraprofessional’s administrative performance
  • Prepared daily Arrow reports and ensures any follow up would be completed
  • Arranged for case coverage for permanent schedules, emergency replacements, weekends, holidays, leave of absences, and vacation periods

Home Care Worker

07.2006 - 01.2007
  • Provided personal care for people with disabilities an elderly living with chronic diseases
  • Maintained records of vital signs for clients
  • Ensured that clients took their medication and reported changes in condition

Education

Associates of Business Administration Degree (S.B.A - Health Service Administration

Berkeley College

Skills

  • Microsoft Outlook
  • Research and Analysis
  • Customer Service
  • Progress Reporting
  • Records Maintenance
  • Microsoft Word
  • Compassionate Communication
  • Case Management
  • Microsoft PowerPoint
  • Data Entry
  • Microsoft Excel
  • Edibility Review
  • Patient Health Information Access
  • Active Listening
  • De-Escalation Tactics
  • Data Collection and Entry

Languages

Spanish
Native or Bilingual

Timeline

Intake Specialist

FreedomCare
12.2021 - Current

Supervisor Data & Incident

Cooperative Home Care Association
09.2015 - 08.2018

Interim Intake Coordinator

09.2014 - 01.2015

Administrative Assistant

09.2010 - 01.2014

Supervising Coordinator

01.2009 - 09.2010

Home Care Worker

07.2006 - 01.2007

Associates of Business Administration Degree (S.B.A - Health Service Administration

Berkeley College
RUTH D. GOMEZ