Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

RUTH D. RAMOS-VILLARREAL

Humble,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Customer Service/Sales Associate

HOUSTON AUTO AUCTION
Houston, TX
06.2023 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided excellent customer service when interacting with clients both before and after an auction event.
  • Verified bidder eligibility prior to allowing them access into a live or virtual auction event.
  • Assisted in collecting payments from successful bidders and issuing receipts.
  • Performed administrative tasks such as filing paperwork, preparing reports, and responding to emails related to auctions.
  • Monitored bids placed during an auction event using a computer system or other technology-based tools.
  • Produced sales documents, finalized deals and filed records.

Customer Service Representative

Affiliated Monitoring
Houston, TX
01.2023 - 05.2023
  • Responded promptly to customer inquiries concerning their security alarm system status or performance.

  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.

Document Prep-Production

DATABANK IMX
Houston, TX
07.2020 - 09.2022
  • Remove clips
  • Staples, rubber bands
  • Affix numbers assigned to each page
  • Organize assigned pages into logical documents and determine appropriate attachments
  • Record or log date, time or other information requested
  • Perform various functions relating to document conversion
  • Retrieve and return documents to secure repository and maintain integrity and proper conditions of client materials
  • Maintain page break formats, and the integrity and proper conditions of client material
  • Review coded information to ensure accuracy to match contractual amounts
  • Locate and record log numbers of documents containing errors
  • Complete correction sheet
  • Perform additional work related duties
  • Analyze selected subjective information and arrive at an appropriate conclusion
  • Inspect and analyze selected subjective information to maintain quality standards in the product
  • Correctly and swiftly alphabetize or place in numerical order
  • Develop proficiency at operating various cameras or scanners
  • Maintain established production quotes and project standards
  • Listen effectively and follow written or verbal instructions
  • Maintain confidentiality in relation to documents or projects being serviced.

MEDICAL RECORDS CLERK

Diversified Medical Practices
Houston, TX
12.2015 - 11.2018
  • Protect the security of medical records to ensure that confidentiality is maintained
  • Review records for completeness, accuracy, and compliance with regulations
  • Retrieve patient medical records for physicians, technicians, or other medical personnel
  • Release information to persons or agencies according to regulations
  • Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts
  • Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information
  • Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings
  • Train medical records staff
  • Purge obsolete records and prepare for storage
  • Make new patient charts, repair damaged charts
  • Assist in locating misplaced or misfiled charts
  • Pull charts for next day scheduled appointments in advance.

CASHIER

BAYOU CITY BASEBALL ACADEMY / NON PROFIT ORG.
Houston, TX
01.2008 - 01.2010
  • SALES, INVENTORY, FOOD PREP

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Rent-A-Center
Houston, TX
01.2006 - 07.2006
  • Use computers for various applications, such as database management or word processing
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Create, maintain, and enter information into databases
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Complete forms in accordance with company procedures
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Make copies of correspondence or other printed material
  • Conduct searches to find needed information, using such sources as the Internet
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

HOUSEKEEPING CLERK

Hilton Americas-Houston
Houston, TX
01.2005 - 11.2005
  • Use computers for various applications, such as database management or word processing
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Create, maintain, and enter information into databases
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Maintain scheduling and event calendars
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Make copies of correspondence or other printed material
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Education

MEDICAL ASS. -

Sanford-Brown College
08.2008

High School Diploma -

Parkview Baptist School
02.2005

Skills

  • TEAM WORK
  • PEOPLE SKILLS
  • CRITICAL THINKER
  • ACTIVE LISTENING
  • FULLY BILINGUAL IN SPANISH
  • PROBLEM SOLVER
  • WILLINGNESS TO LEARN
  • Payment Processing
  • Product Sales
  • Negotiation Tactics
  • Processing Payments

References

References available upon request.

Timeline

Customer Service/Sales Associate

HOUSTON AUTO AUCTION
06.2023 - Current

Customer Service Representative

Affiliated Monitoring
01.2023 - 05.2023

Document Prep-Production

DATABANK IMX
07.2020 - 09.2022

MEDICAL RECORDS CLERK

Diversified Medical Practices
12.2015 - 11.2018

CASHIER

BAYOU CITY BASEBALL ACADEMY / NON PROFIT ORG.
01.2008 - 01.2010

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Rent-A-Center
01.2006 - 07.2006

HOUSEKEEPING CLERK

Hilton Americas-Houston
01.2005 - 11.2005

MEDICAL ASS. -

Sanford-Brown College

High School Diploma -

Parkview Baptist School

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RUTH D. RAMOS-VILLARREAL