Ruth Pozo
Wyandanch,NY
Summary
Proficient Library professional offering exceptional leadership, planning and problem-solving abilities developed over 18 years of experience in library setting.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Assistant- Park Slope Region
Brooklyn Public Library
06.2014 - Current
- Under direct supervision of the Regional Director, manage daily administrative operations for the Park Slope Region
- Manage the region in the absence of the Regional Director
- Conduct interviews for various titles within organization
- Train newly hired Library Circulation Supervisors
- Coordinate meetings: including scheduling agendas and note taking
- Respond to system-wide customer complaints
- Maintain branch webpage
- Attend outreach events and advocacy campaigns
- Assist the Regional Director in branch openings, branch reopening, and branch closings
- Participate in system-wide committee work, projects, and initiatives
- Work with various departments for programs and services
- Past Member of the Diversity, Equity, and Inclusion Council
- Maintain budgets, including part-time, office supply, and grant spending
- Developed and updated tracking spreadsheets for region process monitoring and reporting.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Collaborated with Outreach Department to conduct events with USCIS for asylum seekers
- Promoted library services and resources through community outreach.
- Facilitated a eight week ESOL classes for English learners through the Mayors We Speak NYC program.
Library Circulation Supervisor -Dekalb Library
Brooklyn Public Library
03.2007 - 06.2014
- Trained, supervised, and mentored staff
- Supervision of clerical titles and Technology Resource Specialist
- Prepared library staff daily, weekly, and AL schedules
- Conducted staff meetings
- Participated and served on library committees to enhance library services
- Provide programs and resources to support English learners
- Manage performance and development plans for direct reports
- Provide customer service at all service points
- Worked with elected officials to provide information and services to community
- Interview and hire staff
- Assist with collection maintenance
- Conducted bilingual children’s programs
- Provided assistance and support to patrons at customer service desk
Office Aide- Willamsburgh Library
Brooklyn Public Library
08.2004 - 03.2007
- Assisted patrons with library’s card registration
- Linking new materials to collection
- Weeding materials
- Check In and Check out materials
- Assist with children’s programs / Bilingual children’s programs
Education
Master in Library Science -
Queens College of The City University of New York
Flushing, NY06.2022
Bachelor of Arts -
City College of New York of The City University of New York, The
New York, NY06.2020
Associate of Arts And Sciences -
LaGuardia Community College of The City University of New York
Long Island City, NY06.2016
Skills
- Budget/Project Management
- Lawson
- Tableau
- Problem Solving
- Organizational Skills
- Multitasker
- Professionalism
- Dependable and Responsible
- Attention to Detail
- Training and Development
- MS Office
- Team Building
- Excellent Communication
- Bilingual
Certification
- New York State Public Librarian Professional Certification - 2023
Affiliations
- American Library Association
- New York Library Association
Timeline
Regional Assistant- Park Slope Region
Brooklyn Public Library
06.2014 - Current
Library Circulation Supervisor -Dekalb Library
Brooklyn Public Library
03.2007 - 06.2014
Office Aide- Willamsburgh Library
Brooklyn Public Library
08.2004 - 03.2007
Master in Library Science -
Queens College of The City University of New York
Bachelor of Arts -
City College of New York of The City University of New York, The
Associate of Arts And Sciences -
LaGuardia Community College of The City University of New York
- New York State Public Librarian Professional Certification - 2023
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