Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ruth Eneida Martinez Martinez

El Paso,TX

Summary

Proven leader with a track record of enhancing team performance at OshKosh B'gosh through effective staff management and employee motivation. Skilled in multitasking and problem-solving, adept at training and mentoring teams to exceed sales goals. Demonstrates quick thinking under pressure, ensuring high levels of customer satisfaction and operational efficiency.

Overview

18
18
years of professional experience

Work History

Suprvisor

OshKosh B'gosh
08.2001 - 09.2011
  • Monitor the sales of the day and make different strategies to achieve the goal of the day.
  • Receiving and organized new merchandise.
  • Operated cash registers for cash, checks, and credit card transactions with excellent accuracy levels.
  • Supervise the work of employees and evaluate them according to their performance.
  • Assign the tasks of the day and supervise that they are completed by the end of the shift.
  • To ensure that there is a very good customer service at all times.
  • Count the cash registers and the safe and take the money from the sales of the day apart to deposit it to the bank the next day.
  • Count money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Make the schedule of employees according to their availability and available hours to work.
  • Keep the store and the storage clean, collected and organized.

Host

Macaroni Grill
06.2003 - 07.2004
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Reworked III

Intel Corporation
08.1994 - 04.2000
  • All kind of repair to the computer mother boards specialized in welding level III.
  • Help other areas of the production line when not have repairs to make to help make de goal of the day.

Cashier

MacDonalds
06.1993 - 09.1994
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Some College (No Degree) - Teaching English As A Second Language (ESL)

Universidad Del Turabo
Gurabo, PR
08.1993 -

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Multitasking
  • Problem-Solving
  • Fast Learning
  • Quick Thinking
  • Good Working Under Pressure

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Host

Macaroni Grill
06.2003 - 07.2004

Suprvisor

OshKosh B'gosh
08.2001 - 09.2011

Reworked III

Intel Corporation
08.1994 - 04.2000

Some College (No Degree) - Teaching English As A Second Language (ESL)

Universidad Del Turabo
08.1993 -

Cashier

MacDonalds
06.1993 - 09.1994

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Ruth Eneida Martinez Martinez