Ruth Enid Diaz López
Canovanas,PR
Summary
Dynamic Banquets Assistant Manager with a proven track record at St. Regis Bahia Beach, elevating Event Satisfaction Survey scores from 50.4 to 92.5. Expert in budget assistance and conflict resolution, I've led teams to exceed performance goals through strategic sales monitoring and effective promotional planning. Skilled in recruiting and fostering cross-functional collaboration, I drive operational excellence and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Banquets Assistant Manager
St. Regis Bahia Beach
Rio Grande, Puerto Rico
08.2023 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed business performance data and forecasted business results for upper management.
- Increased ESS (Event Satisfaction Survey) from 50.4 to 92.5 in a year.
- Managed, coordinated, and executed banquet events in the past six months.
- Proposed or approved modifications to project plans.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
F&B Supervisor at COA Restaurant
Ritz-Carlton Reserve
Dorado, Puerto Rico
01.2022 - 08.2023
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Monitored operations and reviewed records and metrics to understand company performance.
- Trained new employees on company policies and procedures.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Analyzed key performance indicators to identify effective strategies.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Directed and supervised team of 15 employees in daily operations.
Education
Bachelor of Arts - Design & Business Administration
International Academy of Design & Technology
Orlando, FL06-2011
Skills
- Budget assistance
- Recruiting and interviewing
- Sales monitoring
- Conflict resolution
- Employee scheduling
- Promotional planning
Accomplishments
- Lowest Turnover Rate Banquets Events
- Certificate of Achievement
- With Distinction
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- WSET Certification
- TIPS Certification
- CPR Certification
References
References available upon request.
Timeline
Banquets Assistant Manager
St. Regis Bahia Beach
08.2023 - Current
F&B Supervisor at COA Restaurant
Ritz-Carlton Reserve
01.2022 - 08.2023
- WSET Certification
- TIPS Certification
- CPR Certification
Bachelor of Arts - Design & Business Administration
International Academy of Design & Technology
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