Ruth Gicella Fonnegra
Winter Haven
Summary
Dedicated retail professional with extensive experience in sales, customer service engagement, department management.
Known for providing outstanding customer service, meeting sales goals and supporting daily store operations. Strong communicator with a positive attitude, adaptable to high-volume environments and committed to creating excellent customer experiences. Bilingual in English and Spanish with a strong work ethic and attention to detail.
Overview
9
9
years of professional experience
Work History
Store Key Holder
Belk Department Store
Winter Haven
03.2019 - 09.2021
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Resolved customer complaints regarding sales and service.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Coached staff on strategies to enhance performance and improve customer relations.
- Directed and supervised staff performance.
- Trained, managed and motivated employees to promote professional skill development.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Retail Department Manager
Walmart
Winter Garden
01.2017 - 04.2018
- Developed and implemented customer service standards to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner, documented issues in CRM system.
- Assisted customers with product selection to enhance shopping experience and meet individual preferences.
- Conducted regular inventory audits to ensure stock accuracy and minimize discrepancies.
- Reviewed weekly sales reports and identified areas for improvement in order to increase profit margins.
- Maintained accurate inventory records, monitored stock levels and placed orders as necessary.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Retail Department Manager
Walmart
Clermont
04.2013 - 12.2016
- Delegated work to staff, setting priorities and goals.
- Conducted performance reviews, provided feedback and coached employees on ways to improve their skills.
- Fostered a collaborative team environment to enhance employee engagement and productivity.
- Maintained accurate inventory records, monitored stock levels and placed orders as necessary.
- Implemented inventory control measures to reduce shrinkage and optimize stock availability.
- Developed and implemented customer service standards to ensure high levels of customer satisfaction.
- Assisted customers with selecting appropriate products based on their individual needs or preferences.
Seasonal Worker
JCPenney
Clermont
09.2012 - 01.2013
- Assisted shoppers in locating desired items within the store.
- Provided excellent customer service at all times.
- Greeted customers entering the store and answered inquiries.
- Communicated effectively with other staff members about customer needs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Collaborated with team members to enhance customer service experience.
- Replenished items on shelves as needed to maintain adequate supply levels.
- Stocked shelves with incoming inventory items.
Skills
- Strong customer service
- Ability to work under pressure
- Ethical and professional
- Leadership
- Dynamic and reliable
- Computer skills
- Time management
- Teamwork
- Adaptive
- Strong communicator
- Bilingual
- Multitasking
- Pos systems
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Store Key Holder
Belk Department Store
03.2019 - 09.2021
Retail Department Manager
Walmart
01.2017 - 04.2018
Retail Department Manager
Walmart
04.2013 - 12.2016
Seasonal Worker
JCPenney
09.2012 - 01.2013