Summary
Overview
Work History
Education
Skills
Timeline
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RUTHIE FRAZIER

Cumming,GA

Summary

Motivated Individual with a bachelor's degree in Psychology. Professional shift manager with 4 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory, training employees, ordering and receiving inventory and an in-depth knowledge of POS systems. Diligent and poised with a friendly disposition and demonstrated ability to work effectively under pressure.

Overview

14
14
years of professional experience

Work History

Barista/Shift Supervisor

Starbucks
01.2018 - Current
  • Responsible for running a six to nine partner play during rush hour
  • Daily delegating partners to positions on the floor that would optimize customer service (speed and accuracy) and customer connections while making sure that the partner experience on the floor in their role is as valued as the customer experience
  • Making sure that each partner feels heard and seen on every shift by checking in with them on arrival and making sure that they feel comfortable with the position I wanted them to be in (If they don’t, then rearranging the play to make sure that everyone is comfortable in the position that they are assigned)
  • Overseeing how the play is going by observing the interactions between the customers and the partners and observing the partners to see how I can support them to do the best job they can in the role they are in for the day
  • Responsible for everyone's breaks and lunches and making sure that there is coverage for their position when they leave to go on break
  • Maintaining the store environment by making sure that partners are cleaning as they go and when there is a break in serving customers
  • Ensuring that we have all the backups needed for every drink we sell (mocha, frap roast, inclusions, etc (these need to be made several times a day)
  • Placing the daily order to make sure we will have all the product and food items that we need to continue to serve customers
  • Responsible for making sure that partners maintain professional behavior on the floor. If this is not happening, then pulling the partner aside and asking them how I can help them and coaching them on appropriate professional behavior
  • Responsible for making sure that the partners are treated with respect by the customers and if this is not happening, then approaching the customer with Starbucks approved customer conduct and asking them to be respectful of the partner in question
  • Multi-tasking to make sure that the things that need to be done right away get prioritized over tasks that can be put off a little longer
  • Leading my team with empathy and grace

English Tutor

Self Employed
01.2007 - 01.2010
  • Capitalized on a phone call request for an English Tutor while volunteering at an American Club in Brussels (with no prior experience as a tutor)
  • Built a tutoring business from that opportunity
  • Tailored the English lessons to the individual needs of the students and the aspirations of the parents
  • Engaged each student in play based/workbook learning to ensure that each lesson was fun and exciting as well as instructional

Barista

Starbucks
01.2004 - 01.2005
  • Assembled specialized coffee drinks for customers in a fast-paced environment
  • Operated the cash register on a regular basis
  • Responsible for a balanced drawer at the end of each shift
  • Solved customer service complaints by ensuring that the problem was quickly resolved to the customer’s satisfaction
  • General cleaning and maintenance of the store throughout the shift
  • Managing customer expectations at high volume times with efficient service
  • Built rapport with repeat customers by remembering their names and drink/food preferences
  • Memorized specialty drinks to ensure the customer was served as swiftly as possible

Receptionist/Administrative Assistant

Century 21 Paradigm
01.2001 - 01.2004
  • Responsible for training and supervising the weekend receptionist
  • Coordinated new listings from signing to point of escrow
  • Provided marketing support by designing postcards and property flyers for new listings
  • Responsible for e-mailing new listings to all the real estate agents each week
  • Infused those e-mails with a touch of whimsy which had the interesting effect of bringing the office together in a shared narrative and paved the way for friendly competition among the agents

Receptionist Structural

Bioinformatics
01.2000 - 01.2001
  • Answered multiple phone lines
  • Engaged visitors in a friendly manner and made sure they felt welcome
  • Ensured office supplies were restocked by taking consistent inventory of what was needed and placing purchase orders on a regular basis
  • Kept reception area organized and neat each day to give visitors a positive impression of the company
  • Data entry
  • Various clerical duties

Librarian Technician

Sony
01.1999 - 01.2000
  • Re-cataloged the entire library, including books and periodicals
  • Performed internet research for head librarian
  • Checked books in and out for patrons
  • Re-shelved incoming books
  • Assisted in helping patrons conduct the research they needed
  • Accounting, including inputting invoices received and maintaining payment histories (done in Oracle)

Education

Bachelor of Arts - Psychology

University of Maryland
2006

Skills

  • Excellent Customer Service Skills
  • Fast Learner
  • Ability to Multi-Task with Ease
  • Detail Oriented
  • Strong Communication Skills
  • Highly Organized
  • Leadership skills
  • Scheduling
  • Planning
  • Program/Inventory Management
  • Discretion (Job Duties/Decision Making
  • MS Office Proficient
  • Team Player
  • Organizing and Filing
  • Office Administration
  • Works efficiently
  • Sales

Timeline

Barista/Shift Supervisor

Starbucks
01.2018 - Current

English Tutor

Self Employed
01.2007 - 01.2010

Barista

Starbucks
01.2004 - 01.2005

Receptionist/Administrative Assistant

Century 21 Paradigm
01.2001 - 01.2004

Receptionist Structural

Bioinformatics
01.2000 - 01.2001

Librarian Technician

Sony
01.1999 - 01.2000

Bachelor of Arts - Psychology

University of Maryland

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RUTHIE FRAZIER