Ruthie Healy
Long Beach,CA
Summary
Dynamic FOH Manager and Head Bartender with a proven track record at Scarlet Kitchen and Lounge, excelling in customer engagement and conflict resolution. Skilled in staff management and hiring, I fostered a collaborative environment that enhanced service quality, resulting in increased guest satisfaction and loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
FOH Manager/Bartender
Scarlet Kitchen and Lounge
05.2025 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Banquet and Fine Dining Server
Norwegian Cruise Line
10.2023 - 03.2025
- Assisted in training new servers, helping them develop strong work habits and excellent customer service skills.
- Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
- Promoted a culture of teamwork and collaboration among fellow servers, fostering a supportive environment that helped drive service excellence.
- Assisted in inventory management by accurately tracking and reporting stock levels of various supplies, ensuring adequate resources were available for upcoming events.
Corpsman
US Navy
03.2009 - 05.2015
- Rendered emergency medical treatment and administered immunization programs.
- Administered medications and treatments as prescribed by physicians.
- Reduced recovery time with compassionate post-operative care and timely wound management.
- Advised command on best practices for maintaining personnel health during extended operations or extreme environments.
Education
Highschool Dioloma -
Alpha Omega Academy
Costa Mesa, CA03.2007
Skills
Toast and Aloha POS certified
Key holder
Mixologist
Food and Beverage certified
Certification
Cosmetology License
SPFX License
Timeline
FOH Manager/Bartender
Scarlet Kitchen and Lounge
05.2025 - Current
Banquet and Fine Dining Server
Norwegian Cruise Line
10.2023 - 03.2025
Corpsman
US Navy
03.2009 - 05.2015
Highschool Dioloma -
Alpha Omega Academy
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