Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

RUTHIE JONES

Lansing,IL

Summary

Persuasive Telemarketer known for high productivity and efficiency in task completion. Possess specialized skills in customer relationship management, conflict resolution, and sales strategy development. Excel in communication, active listening, and adaptability, ensuring successful interactions with diverse clients to achieve sales targets. Committed to leveraging these abilities for immediate impact on business goals. Efficient Cleaner recognized for high productivity and ability to complete tasks swiftly with precision. Specialize in sanitization, waste disposal, and space organization, ensuring clean and welcoming environments. Excel in time management, problem-solving, and adaptability, employing these soft skills to meet and exceed workplace standards consistently. Reliable professional with several years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step professional. Seasoned professional with many years' success in helping companies navigate income tax, financial reporting and remittance regulations. Expert in income and sales tax laws, corporate accounting, and organizational procedures affecting income and sales taxes. Accomplished in mitigating tax-related penalties through robust standards for records and documentation. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

17
17
years of professional experience

Work History

Telemarketer

Vox Aura
Chicago, IL
11.2024 - Current
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Developed new leads each day at or above quotas.
  • Generated referrals from satisfied customers for additional business opportunities.
  • Cross-sold additional products and services to purchasing customers.
  • Followed up on sales leads through outbound calling.
  • Greeted customers in a friendly, professional manner on the phone.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Maintained and recorded customer information in database.
  • Documented sales call data in company software.
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.
  • Recorded accurate notes about each conversation into company database for future reference.
  • Assisted in developing new business prospects by following up on leads generated from various sources.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Managed time effectively by scheduling daily call times based on peak hours or other factors.
  • Updated customer information in the database accurately.
  • Maintained up-to-date knowledge of company products and services.

Director of Sales

RECKLESS SOULS LLC
LANSING, IL
11.2022 - Current
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Established and maintained relationships with key clients to ensure high levels of satisfaction and repeat business.
  • Developed and implemented sales strategies to maximize revenue growth.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Resolved customer complaints quickly by providing satisfactory solutions or refunds.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

Tax Preparer

Self-employeed
Lansing, IL
01.2012 - Current
  • Communicated with federal and state tax agencies to obtain best resolution for clients.
  • Produced work papers and lead sheets, tax projects and payment estimations.
  • Implemented electronic filing procedures to streamline tax return processing and reduce errors.
  • Educated clients on the implications of tax laws and their financial decisions.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
  • Maintained accurate records of all client transactions and filings.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
  • Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
  • Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
  • Reconciled bank statements and financial documents to ensure accurate tax reporting.
  • Analyzed financial information such as income statements and balance sheets to calculate tax liability.
  • Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.
  • Advised clients on the best strategies for filing their taxes efficiently and legally.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Finalized and processed paperwork with local, state and federal government authorities.

Mail Sorter

SenTech
Romeoville, IL
12.2022 - 06.2023
  • Processed outgoing mail using postage meters and scales.
  • Delivered mail within the facility using carts or vehicles as required.
  • Labeled containers with required information before dispatching them.
  • Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
  • Operated mail processing equipment and manually sorted mail.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
  • Sorted incoming mail for distribution to staff, departments and external customers.
  • Stocked supplies such as envelopes, labels and other materials needed for mailing operations.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

Cleaner

Chicago's Home Of Chicken & Waffles Evanston
Chicago, IL
03.2008 - 05.2009
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Polished furniture to remove dust and dirt buildup.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Notified managers of repair needs or additions to building operating systems.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Serviced, cleaned and restocked restrooms.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Used steam equipment to periodically clean upholstery and carpeting.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.

Education

GED -

Moraine Valley Community College
Palos Hills, IL
12-2012

Massasge Therapy

Everest College
Chicago, IL
06-2009

Some College (No Degree) - Technology Education

College of Office Technology
Chicago, IL

Skills

  • Effective prospecting
  • Outbound and inbound calls
  • Sales proficiency
  • Scripted calls
  • Skilled negotiator
  • Objection management
  • Safety protocols adherence
  • Cleaning and sanitizing
  • Customer service
  • Crew management
  • Handling and sorting mail
  • Production goal setting
  • Speed and agility
  • Sorting efficiency
  • Package handling
  • Accuracy and precision
  • Strong organization skills
  • Reading comprehension
  • Staff development

Affiliations

  • Outreach
  • Writing
  • Exercising
  • Poetry
  • Cooking

Timeline

Telemarketer

Vox Aura
11.2024 - Current

Mail Sorter

SenTech
12.2022 - 06.2023

Director of Sales

RECKLESS SOULS LLC
11.2022 - Current

Tax Preparer

Self-employeed
01.2012 - Current

Cleaner

Chicago's Home Of Chicken & Waffles Evanston
03.2008 - 05.2009

GED -

Moraine Valley Community College

Massasge Therapy

Everest College

Some College (No Degree) - Technology Education

College of Office Technology
RUTHIE JONES