Summary
Overview
Work History
Education
Skills
Timeline
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Ruthie Riggeal

Ocala,FL

Summary

Driven professional with experience at UPS, adept in GPS route planning and customer service. Excelled in enhancing delivery efficiency and customer satisfaction through proactive problem-solving and a positive attitude. Skilled in safe driving and vehicle loading, consistently maintaining a clean driving record and upholding professionalism in high-pressure environments.

Overview

13
13
years of professional experience

Work History

Seasonal Delivery Driver

UPS
11.2012 - 01.2013
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Followed corporate procedures to maintain company and customer data confidentiality.

Sales and Service Associate

USPS
12.1999 - 01.2011
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Associate of Science - Business Administration

York College of Pa
York, PA
1980

High School Diploma -

Gettysburg High School
Gettysburg, PA
1978

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Dependable and reliable
  • Punctual and Reliable
  • Safe Driving
  • GPS and route planning
  • Clean Driving Record
  • Customer Support
  • Customer-Oriented
  • Vehicle loading
  • Cash Handling
  • Fluent in English
  • [State] Driver's License
  • Contactless Deliveries

Timeline

Seasonal Delivery Driver

UPS
11.2012 - 01.2013

Sales and Service Associate

USPS
12.1999 - 01.2011

Associate of Science - Business Administration

York College of Pa

High School Diploma -

Gettysburg High School

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Ruthie Riggeal