Ruthie Small
Memphis,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Healthcare and General Business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
35
35
years of professional experience
Work History
Office Manager
Superior Lawn Care
03.1990 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Insurance Follow-Up Representative
Partners Central Business Office
05.2018 - 06.2020
- Streamlined coordination between medical providers and insurance companies by serving as a reliable point of contact for all claim-related matters.
- Ensured compliance with industry regulations through meticulous review of all submitted documents, reducing instances of rejected or denied claims.
- Safeguarded patient privacy by adhering to HIPAA guidelines when handling sensitive personal information during claim follow-up processes.
- Optimized workflow productivity through diligent organization and prioritization of daily tasks, resulting in swift resolution of outstanding issues.
- Expedited claim settlements by efficiently addressing inquiries from both patients and insurance companies regarding billing disputes or payment arrangements.
Director of Marketing and Admissions
Midsouth Health And Rehab
08.2017 - 09.2019
- Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
- Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
- Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
- Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
Medical Office Professional
Methodist Healthcare
10.2007 - 07.2017
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
Certified Nursing Assistant
Mr. Bob Smith /Smith Family
01.2003 - 10.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Education
Certified Nursing Assistant - Nursing
Career Academy
Memphis, TN11.2018
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ08.2016
Diploma - Medical Office Professional
Concorde Career College
5100 Poplar Ave # 132, Memphis, TN 3813709.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Microsoft Excel
- Client Relations
- Customer satisfaction measurement
- Microsoft Outlook
- Call Center Operations
- Product Knowledge
- Paperwork Processing
Timeline
Insurance Follow-Up Representative
Partners Central Business Office
05.2018 - 06.2020
Director of Marketing and Admissions
Midsouth Health And Rehab
08.2017 - 09.2019
Medical Office Professional
Methodist Healthcare
10.2007 - 07.2017
Certified Nursing Assistant
Mr. Bob Smith /Smith Family
01.2003 - 10.2016
Office Manager
Superior Lawn Care
03.1990 - Current
Certified Nursing Assistant - Nursing
Career Academy
Bachelor of Science - Healthcare Administration
University of Phoenix
Diploma - Medical Office Professional
Concorde Career College
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