Ruthie Stanfill
Tulsa,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Plainly put, I love working with people, seeing projects from beginning to end, and collaborating with teammates to get the job done.
Overview
15
15
years of professional experience
Work History
Head of Operations
The Complete Human Company
04.2022 - Current
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to the CEO.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for 500+ patients.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care across 15 states.
Team Lead- New Verticals
Done
01.2021 - 04.2022
- Developed systems and procedures to launch 3 new services for patients nationwide.
- Successfully operated a large-scale trial working with external vendors, optimizing creative methods that didn't interrupt our main patient flow.
- Initiated and implemented local office sites nationwide to service patients.
- Collaborated with the Dev team and Physicians to create optimal patient web flows for both pediatric and in-person patients.
Senior Operations Manager
Apostrophe
01.2020 - 01.2021
- Developed systems and procedures to improve operational quality and team efficiency.
- Directly manage, motivate, and optimize the 10-core member operations team to ensure timely and empathetic communication with patients, physicians, and pharmacy team members
- Collaborate with our 12-member dev and growth team members to ensure platform changes are continuously prioritizing a patient-first experience inclusive of operations workflows, solving areas of deficit and transition to a more autonomous patient experience
- Hire, manage, and train care team members, coaching them to successfully stay within our SLA and maintain our NPS score
- Implement new policies and participate in people operations for the 30-member pharmacy
- Oversee all vendors for successful pharmacy operations, i.e.
- Packaging and procurement as well as inventory management
Coalition Build Specialist
Truckers Against Trafficking
01.2019 - 01.2020
- Assist the Coalition Build Director in all operations of scaling and sustaining a successful nationwide program from 12 events a year to 24 events a year
- Responsible for planning and implementing all aspects of the Coalition Build events, including recruiting and working successfully with strategic partners, presenting at the CB’s, conducting all follow-up after the event with 200+ event attendees, and writing comprehensive reports measuring impact
- Activate public-private partnerships to combat human trafficking by gathering key stakeholders which include law enforcement agencies (OAG’s, FBI, state police, local law enforcement) and members of the trucking, bus, truck stop, and energy industries)
- Represent TAT at various other speaking engagements throughout the year, educating audiences about the realities of domestic sex trafficking while pointing to viable solutions leading to more than 1k new members being trained
Operations Coordinator
Targeted Content Marketing
01.2018 - 01.2019
- Manage 3-4 productions simultaneously and ensure timely delivery within allotted budgets (2-300k per production)
- Evaluate operational performance and execute strategic plans for improvements
- Create, apply, and maintain clear and accurate operational documents
- Worked with vendors to make purchases and reconcile invoices.
- Facilitate 2-300 media trafficking orders with a quick and precise turnaround per production
Content Specialist/ Marketing
Kiio
01.2016 - 01.2018
- Manage graphics and animation for Kiio’s registered App
- Coordinate internal projects related to video and graphic production
- Create outfacing marketing materials and slide decks
- Research sales targets and potential investors
- Place and maintain this information in the company database
- Assist head of HR in maintaining our internal confidential filing system
- Provide administrative support for C suite (arrange meetings, schedule travel etc.)
Production Coordinator/ EA
Impact Productions
01.2011 - 01.2016
- Negotiate vendors, caterer, service provider contracts and scheduling for crew and talent
- Prepare Stateside and International travel arrangements
- Track monthly expenditures for yearly submission and reimbursement
- Assist in managing 10+ tenants and maintaining a 35000+ sq/ft office building
- Provide administrative support for the CEO, and serve as personal assistant simultaneously
- Plan and schedule meetings, respond to various inquiries both external & internal, and manage business and personal communications via email, phone calls etc…
Production Assistant > Secretary> Assistant Coordinator
Film/ Television, Various Networks
01.2009 - 01.2011
- Assisted in the set up/tear down of an entire office, i.e
- Rental equipment, phone/internet services, furniture, sending files back to corporate offices etc…
- Delegated work to other assistants in the office as well as run errands as needed for all departments
- Responsible for petty cash bank/credit flow and turn around process for the office production department
- Organized and created, sent and kept electronic and hard files for the entire office production department
- Responsible for the daily mail sorting, lunch/catering, kitchen and office orders as well as the distribution of those items
Education
Some College (No Degree) - Digital Communications And Multimedia
Oral Roberts University
Tulsa, OKSkills
- Organizational Structuring
- Teamwork and Collaboration
- Problem-Solving Abilities
- Critical Thinking
- Project Management
- Relationship Building
Tech
Mac OS X • PC • Asana • Trello • G Suite • Microsoft Office Suite • Mailchimp • Adobe Illustrator • Sales Force • Sengrid • Slack • Stripe • Square • Wordpress • Helpscout • ZenDesk
Timeline
Head of Operations
The Complete Human Company
04.2022 - Current
Team Lead- New Verticals
Done
01.2021 - 04.2022
Senior Operations Manager
Apostrophe
01.2020 - 01.2021
Coalition Build Specialist
Truckers Against Trafficking
01.2019 - 01.2020
Operations Coordinator
Targeted Content Marketing
01.2018 - 01.2019
Content Specialist/ Marketing
Kiio
01.2016 - 01.2018
Production Coordinator/ EA
Impact Productions
01.2011 - 01.2016
Production Assistant > Secretary> Assistant Coordinator
Film/ Television, Various Networks
01.2009 - 01.2011
Some College (No Degree) - Digital Communications And Multimedia
Oral Roberts University
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