Ruthie King
Fort Pierce,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Allied Universal Security Service
Port Saint Lucie, FL
05.2022 - Current
- Provide customer service to clients by carrying out safety and security procedures, site-specific policies and when appropriate.
- Respond to incidents and critical situations in a clam, problem solving manner
- Conduct access control and verify identification.
- Usage of ABDI System, ID scanner, printer, phone, and CCTV security system cameras
- Provide visible deterrence of criminal activity
- Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
- Permit authorized persons to enter property and monitor entrances and exits.
- Assisted in resolving customer complaints and concerns
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Uber Eats Driver
Uber Technologies Inc
Florida
09.2021 - Current
- Navigate through busy city streets safely!
- Pickup and delivery
- Accept delivery of orders from customers through delivery app
- Maintain highest customer service standards.
- Shop and pay for orders.
Custom Protection (Armed) Supervisor
G4S Secure Solution USA / Allied Universal
Port Saint Lucie
01.2020 - 11.2021
- Perform security patrols and provide deterrence of criminal activity at varies sites
- Watch for irregular or unusual conditions that may create security concerns or safety hazards
- Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
- Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
- Permit authorized persons to enter property and monitors entrances and exits.
- Access control, process all guest and information into th data base
- Write reports of daily activities and irregularities scheduling
- Answer telephone calls and monitor surveillance cameras
- Scheduling, new hire site training.
- Supervise 6 employees
Administrative Assistant
First Service Residential
Port Saint Lucie
05.2019 - 01.2020
- Answer phones and greet visitors.
- Schedule appointments and maintain calendars.
- Collate and distribute mail
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Manage accounts and perform bookkeeping
- Process documents, track work orders process, and file documents
- Conduct property inspections.
- Conduct community Traffic Hawk Technology to monitor community speed violations.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Custom Protection Site Supervisor
G4S Secure Solution USA
West Palm Beach, FL
02.2006 - 05.2019
- Perform security patrols and provide deterrence of criminal activity at varies sites.
- Watch for irregular or unusual conditions that may create security concerns or safety hazards.
- Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
- Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
- Permit authorized persons to enter property and monitors entrances and exits.
- Access control, process all guest and information into data base
- Write reports of daily activities and irregularities scheduling
- Answer telephone calls and monitor surveillance cameras
- Scheduling, new hire site training.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified operational inefficiencies and implemented corrective measures, leading to overall increase in effectiveness.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Trained new team members on site policies and procedures.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Improved employee morale through consistent leadership support, fostering positive working environment conducive to productivity.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Supervise over 100 employees.
Education
Bachelor of Science - Criminal Justice
10.2015
Associate of Science - Criminal Justice
10.2004
Skills
- CCTV (10 years)
- Security (16 years)
- Surveillance (10 years)
- Microsoft Windows (10 years)
- Typing (10 years)
- Writing Skills (10 years)
- Supervising experience (5 years)
- Leadership (10 years)
- Telecommunication (10 years)
- Microsoft Outlook
- Interviewing (Less than 1 year)
- Negotiation (Less than 1 year)
- Customer Service
- Reliability
- Punctuality
- Report Writing
- Adaptable and Flexible
- Dispatch
- Conflict de-escalation
Certification
- Security Officer
- Statewide Firearm License
- AED Certification
- May 2022 to May 2024
- Guard Card
- BLS Certification
- Present
- Driver's License
Additional Information - Technical Skills
Type 35 WPM, Windows OS, MS Office (Word, Excel, PowerPoint, Outlook)
Assessments
Customer focus & orientation, Proficient, 04/01/22, Responding to customer situations with sensitivity
Timeline
Armed Security Officer - Allied Universal Security Service
05.2022 - Current
Uber Eats Driver - Uber Technologies Inc
09.2021 - Current
Custom Protection (Armed) Supervisor - G4S Secure Solution USA / Allied Universal
01.2020 - 11.2021
Administrative Assistant - First Service Residential
05.2019 - 01.2020
Custom Protection Site Supervisor - G4S Secure Solution USA
02.2006 - 05.2019
Everest University - Bachelor of Science, Criminal Justice
PARKS COLLEGE - Associate of Science, Criminal Justice