Ruth K. Smith
Orlando,FL
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
13
13
years of professional experience
Work History
CNA CERTIFIED NURSE ASSISTANT (Dementia Patient)
Bharti Patel
Orlando, FL
03.2023 - 05.2024
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patient in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patient for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Assisted patient with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Personal Caregiver
Chuck Robbins (Deceased)
Long Island, NY
03.2019 - 08.2022
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
- Helped client maintain a safe environment by adhering to safety procedures and protocols.
- Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure when necessary.
- Maintained accurate records of services provided to client.
- Provided emotional support to client and families during difficult times.
- Ensured that all medical treatments are administered according to physician's orders.
- Accompanied clients to doctor appointments or other errands outside the home.
- Assisted patient with exercises designed to improve mobility or strength.
- Demonstrated empathy towards patient while maintaining professional boundaries.
- Maintained clean and well-organized environment for client happiness and safety.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Developed strong and trusting rapport with patient to facilitate smooth, quality care.
- Organized oral medications for client following dosage and schedule requirements.
Personal Assistant
Dwight Lee
Manhattan, NY
12.2018 - 08.2022
- Performed daily cleaning duties such as dusting, vacuuming, mopping, changing linen and sanitizing bathrooms.
- Assisted in laundry operations by washing linens, towels and other clothing items according to established procedures.
- Stocked supply closets with necessary items such as toiletries and paper goods.
- Cleaned windows, furniture, fixtures and carpets using appropriate cleaning materials.
- Followed safety regulations while working with hazardous chemicals or operating machinery.
- Organized storage spaces for cleaning supplies neatly after use.
Personal Assistant
Blair Brown-Actress
Manhattan, NY
10.2018 - 08.2022
- Organized travel arrangements, including flights, transportation, and accommodation.
- Organized work projects around the house.
- Performed calendar management and scheduling of appointments
- Provided companionship to elderly by engaging in conversation, reading aloud and playing games.
- Assisted with meal preparation according to dietary restrictions and preferences.
- Monitored vital signs such as temperature, pulse rate and respiration rate when required.
- Assisted with mobility issues including transferring from bed to wheelchair or walker and ambulation assistance.
- Conducted light housekeeping tasks such as vacuuming, dusting, laundry and changing linens.
- Organized recreational activities such as walks, outings and social events for client.
- Provided emotional support for clients facing difficult life situations or health concerns.
- Responded quickly in emergency situations while remaining calm under pressure.
Front Desk Agent/Reservation Manager
Pegasus Hotel Guyana
Georgetown, Guyana
07.2014 - 09.2018
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Responded to customer complaints and addressed issues promptly and professionally.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Managed the switchboard, transferring calls and taking messages as required.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front Desk Agent
Tower Hotel
Georgetown , Guyana
09.2011 - 07.2014
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
Certified CNA, Basic Life Support, Adult First Aid
Gabriel Health Institute
Orlando, FL11-2022
High School Degree -
St. Mary's High School
Guyana Skills
- Basic Life Support Certifiecation
- CNA Certification
- Adult First Aid Certification
- Professionalism
- Compassionate Care
- Quality Assurance
- Understands medical procedures
- Medical terminology knowledge
- Transfer Techniques
- Bathing Assistance
- Patient Care
- Toileting assistance
- Basic Life Support
- Vital signs monitoring
- Range of motion exercises
- Feeding Assistance
- Indirect Patient Care
- Patient Relations
- Collecting specimens
- Care plan implementation
- Infection control procedures
- Patient-focused care
- Condition Monitoring
- Mobility Assistance
- Electronic Charting
- Patient Lifting
- Database Administration
- Assisting with personal grooming
- Helping with medication
- Family support and assistance
- Responding to emergencies
- Quick problem solver
- Calm and level-headed under duress
- Pediatric Care
- Patient Observation
- Registration Services
- Patient Registration
- Administrative Support
- Project Management
- Office Administration
- Data Confidentiality
- Fast Learner
- Registration Services
- Patient Registration
Timeline
CNA CERTIFIED NURSE ASSISTANT (Dementia Patient)
Bharti Patel
03.2023 - 05.2024
Personal Caregiver
Chuck Robbins (Deceased)
03.2019 - 08.2022
Personal Assistant
Dwight Lee
12.2018 - 08.2022
Personal Assistant
Blair Brown-Actress
10.2018 - 08.2022
Front Desk Agent/Reservation Manager
Pegasus Hotel Guyana
07.2014 - 09.2018
Front Desk Agent
Tower Hotel
09.2011 - 07.2014
Certified CNA, Basic Life Support, Adult First Aid
Gabriel Health Institute
High School Degree -
St. Mary's High School
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