Ruth L. Neelon
Philadelphia,PA
Summary
Seasoned program leader and strategic client advocate with nearly 20 years of experience driving enterprise SaaS success, global account management, and digital transformation across Fortune 500 and mid-market environments. Proven ability to lead cross-functional teams, scale personalized customer experiences, and deliver measurable ROI through data-driven strategies. Adept at aligning human capital initiatives with business objectives, enhancing service delivery, and fostering executive partnerships that elevate performance and engagement. A passionate servant leader committed to community advocacy and corporate citizenship—connecting organizational impact with grassroots efforts across PA, NJ, TX, and NV.
Overview
17
17
years of professional experience
Work History
NE Mid-Market Account Executive, ELT
Insperity
12.2022 - 10.2025
- Led strategic account management for a portfolio of mid-market clients, including multi-site organizations such as Dudhat Dental and Roivant Sciences. Delivered 100% client retention and 97% satisfaction within the first 12 months by aligning service delivery with business goals, software needs, and proactively addressing workforce challenges.
- Conducted product presentations and demonstrations tailored to client needs
- Collaborated with cross-functional teams to ensure seamless service delivery.
- Analyzed market trends to identify opportunities for strategic account development.
- Directed onboarding and lifecycle management across multiple control groups with up to 32 sites, ensuring seamless implementation and sustained engagement.
- Reduced voluntary turnover by 22% and achieved a 9% cost-per-employee-per-month reduction through targeted analytics and operational improvements.
- Built and maintained executive-level relationships, positioning Insperity as a long-term strategic partner.
- Spearheaded regional brand initiatives through client events, leadership forums, and community engagement.
- Championed innovation by integrating new software capabilities and enhancing client-facing tools.
- Mentored emerging leaders and advocated for recognition frameworks to elevate team performance.
- Acted as a trusted advisor to senior stakeholders, driving enterprise-wide transformation and operational excellence.
- Managed client accounts through complex acquisitions and implementations, ensuring continuity, compliance, and strategic alignment across operational transitions.
- Nominated for an internal MVP award for leading project management during Roche's $7B acquisition of Telavant LLC, ensuring continuity, compliance, and strategic alignment across client operations.
- Proposed and implemented strategic system integrations to support golden parachute execution and ongoing milestone payments, enabling seamless financial continuity and stakeholder confidence during the transition.
Global Senior Program Manager /Interim Director
AgileOne
09.2019 - 12.2022
- Promoted within 24 months for consistently delivering strategic results across global client portfolios. Led program operations for Fortune 500 accounts with labor spend exceeding $100M, managing cross-regional teams, vendor ecosystems, and enterprise-level initiatives across 11 countries.
- Facilitated stakeholder meetings to gather requirements, assess risks, and communicate project and on-going program updates effectively.
- Oversaw flagship accounts including Saint-Gobain CertainTeed and Yahoo!, supporting 169+ sites and 11 countries in a vast array of industry focuses within an organization while tailoring workforce and compliance solutions.
- Directed full-cycle implementations and client onboarding, including direct hire, contingent labor, and SOW engagements.
- Managed client accounts through complex acquisitions and operational transitions, ensuring continuity, compliance, and strategic alignment across systems and stakeholders.
- Built and sustained trusted relationships with key stakeholders, positioning myself as a strategic partner and subject matter expert across global programs..
- Led human capital management initiatives, including workforce planning, talent optimization, and succession strategy.
- Owned budgeting, reconciliations, and P&L oversight for assigned programs, ensuring fiscal accountability and performance alignment.
- Delivered financial planning, forecasting, and performance dashboards for QBRs and ABRs, driving executive-level decision-making.
- Proposed and executed process improvements that enhanced supplier performance, reduced costs, and increased program scalability.
- Redlined and negotiated contracts to mitigate risk and ensure alignment with regulatory and client standards.
- Assessed eligibility and structured engagement models for 1099 and SOW talent, balancing flexibility with compliance.
- Piloted new staffing strategies and vendor optimization frameworks across global service delivery.
- Applied deep expertise in contingent labor and managed service plans to mitigate workforce risk, ensure classification accuracy, and uphold regulatory compliance.
- Strategically managed essential worker continuity during the 2020 pandemic at Saint-Gobain CertainTeed, preventing labor shortages from disrupting production.
- Conducted market rate analysis by researching, sharing, and leveraging competitor offers and bonus structures to retain workers and maintain cost competitiveness—ensuring uninterrupted manufacturing and product sales across U.S. sites.
- Served as interim Director during organizational shifts, guiding strategic initiatives and executive engagement across client portfolios.
Global Client Services Manager
SDI International Corp.
08.2008 - 06.2019
- Promoted through multiple roles over an 11-year tenure, progressively expanding leadership responsibilities across client service delivery, workforce strategy, and operational excellence. Built deep expertise in MSP relationship management, payroll oversight, and program innovation while supporting high-volume accounts across diverse industries.
- Applied contingent labor and managed service plan expertise to mitigate workforce risk, ensure classification accuracy, and uphold regulatory compliance.
- Led onboarding, training, and performance management for contingent labor teams, ensuring seamless integration and service continuity.
- Directed payroll operations and reconciliations across client programs, maintaining accuracy and audit readiness.
- Designed and implemented billing protocols that delivered $25K+ in annual savings and improved financial transparency.
- Strengthened compliance by 73% through process redesign, VMS platform integration, and proactive vendor oversight.
- Supported budgeting, cost containment, and human capital oversight to align spend with operational goals and contractual obligations.
- Managed client implementations and requisition fulfillment for 100+ hiring managers, improving cycle times and service satisfaction.
- Introduced SaaS-driven program enhancements and reporting tools to improve visibility, scalability, and client engagement.
- Collaborated cross-functionally to drive continuous improvement in workforce planning, classification, and supplier performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with global cross-functional teams to ensure timely delivery of projects, meeting deadlines with a focus on exceeding client expectations.
Education
PC Support Tech, Computer Science, Networking
Cittone Institute, Lincoln Technical Institute
Plymouth Meeting, PA04-2002
Skills
- Strategic Account Management – Driving long-term client value through consultative engagement and growth planning
- Program & Project Leadership – Leading complex initiatives across global teams with precision, agility, and measurable outcomes
- SaaS & CRM Platforms – Optimizing client experience and operational workflows through platforms like Salesforce, Workday, and VMS
- Business & Financial Analysis – Translating data into actionable insights for budgeting, forecasting, and performance improvement
- Risk & Change Management – Navigating organizational transitions and compliance with strategic foresight and mitigation planning
- Human Capital Strategy – Advancing workforce planning, succession development, and talent optimization across enterprise environments
- Budgeting & Cost Control – Managing financial performance through labor analytics, cost containment, and ROI-driven decisions
- ERP & Payroll Systems – Integrating scalable solutions to streamline operations and ensure accuracy across payroll and HRIS platforms
- Client Onboarding & Retention – Ensuring seamless implementation, adoption, and lifecycle success through proactive service delivery
- Cross-Functional Team Leadership – Aligning diverse stakeholders to execute strategic goals and foster high-performance cultures
- Succession Planning – Building resilient talent pipelines and leadership continuity across evolving organizational needs
- B2B Sales & Relationship Management – Cultivating executive partnerships and driving revenue through tailored solutions
- Global Service Delivery – Managing international operations, vendor ecosystems, and compliance across multi-site programs
- Communication & Stakeholder Engagement – Influencing outcomes through executive presence, clarity, and collaborative dialogue
- Organizational Agility & Innovation – Championing continuous improvement, scalable transformation, and adaptive leadership
Timeline
NE Mid-Market Account Executive, ELT
Insperity
12.2022 - 10.2025
Global Senior Program Manager /Interim Director
AgileOne
09.2019 - 12.2022
Global Client Services Manager
SDI International Corp.
08.2008 - 06.2019
PC Support Tech, Computer Science, Networking
Cittone Institute, Lincoln Technical Institute