Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruthlene Laguerre Jean

Clinton,NC

Summary

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

CVS Caremark
11.2024 - Current
  • Conducted medication reconciliation to ensure accuracy and prevent errors in prescriptions.
  • Educated patients on proper medication usage, dosage, and potential side effects.
  • Assisted pharmacists in preparing and dispensing medications while adhering to safety protocols.
  • Answered 40-60 incoming calls per day
  • Managed high volume of inbound calls, addressing client concerns while maintaining a professional demeanor.

Customer Service Representative

Foundever
04.2023 - 09.2024
  • Address customer inquiries and issues, achieving high satisfaction scores through effective solutions
  • Resolve complex customer problems, contributing to a notable increase in repeat business
  • Utilize CRM software to track and manage customer interactions, improving response times and accuracy
  • Streamline customer issue resolution, boosting satisfaction scores and driving repeat business through effective problem-solving and CRM utilization
  • Implement creative solutions for complex customer challenges, enhancing response accuracy and contributing to improved customer retention rates
  • Analyze customer interaction data to identify trends, optimize service strategies, and propose process improvements for enhanced efficiency
  • Answering 60-100 calls per day addressing members concerns

Customer Service Representative

Arise
11.2021 - 02.2023
  • Resolved customer purchase issues, achieving high satisfaction and retention rates through effective communication
  • Led cross-functional team to streamline operations, resulting in substantial cost savings and improved efficiency
  • Implemented data-driven strategies for measurable growth
  • Resolved customer issues and led cross-functional team to streamline operations, driving substantial cost savings and improved efficiency
  • Pioneered data-driven strategies for customer retention, enhancing satisfaction rates and fostering long-term client relationships
  • Analyzed customer feedback to identify pain points, implementing targeted solutions that significantly improved service quality and response times
  • Partnered with product teams to relay customer insights, contributing to user-centric improvements and increased product adoption rates
  • Resolved customer inquiries via phone and email, achieving a 95% satisfaction rate
  • Processed returns and refunds efficiently, reducing processing time by 40%
  • Collaborated with team to improve service protocols, enhancing overall customer experience
  • Utilized CRM software to track and manage customer interactions, ensuring accurate record-keeping
  • Identified and escalated complex issues to appropriate departments, minimizing resolution time

Customer Service Rep

Amazon
08.2020 - 11.2021
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
  • Managed high-volume inquiries using Zendesk, ensuring timely resolution of customer issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Answering 80- 100 per day for members

Front desk

Bayview condominium
05.2012 - 09.2015
  • Managed front desk operations, ensuring efficient guest check-ins and check-outs, enhancing guest satisfaction
  • Resolved guest inquiries and complaints, improving overall customer service experience
  • Coordinated with housekeeping and maintenance to address guest needs promptly, ensuring a seamless stay
  • Maintained accurate records of guest information and transactions, supporting administrative efficiency
  • Trained and supervised new front desk staff, fostering a collaborative and high-performing team
  • Answering 50-70 calls

Education

High school Diploma - English

C.R Walker
Nassau Bahamas
06.2009

Skills

  • Java
  • Data Analysis
  • Customer Engagement
  • Team leadership
  • Problem solving
  • Time management

Timeline

Customer Service Representative

CVS Caremark
11.2024 - Current

Customer Service Representative

Foundever
04.2023 - 09.2024

Customer Service Representative

Arise
11.2021 - 02.2023

Customer Service Rep

Amazon
08.2020 - 11.2021

Front desk

Bayview condominium
05.2012 - 09.2015

High school Diploma - English

C.R Walker

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