Ruth Noelia Gautney
Cottonwood Heights,UT
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Smith's
09.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Operations Manager
Tear A Part Auto Recycling.
12.2003 - 02.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Comunications -
University Of Occident
Los Mochis Sinaloa Mexico06-1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Follow-up skills
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Customer Relationship Management (CRM)
- Prioritization
- Staff Training
- Dispute Resolution
- Customer Education
- Coordination
- Sales expertise
- Store maintenance
- Conflict Mediation
- Retail store support
- Sales closing
- Project management abilities
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Smith's
09.2022 - 11.2023
Operations Manager
Tear A Part Auto Recycling.
12.2003 - 02.2017
Comunications -
University Of Occident
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