Ruth Noeme Galindo
Exeter,CA
Summary
Loving and compassionate healthcare professional working in hospice care environment with strong history of providing support to clients within business guidelines to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Remaining flexible and striving to exceed organizational goals.
Overview
16
16
years of professional experience
Work History
Administrator Assistant - RCFE
Lair Home - Assisted Living
Exeter, CA
09.2020 - 12.2021
- Delegated duties to employees based on skillset.
- Supervising and monitoring daily performance.
- Prepare and manage working schedule.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company procedure.
- Satisfied customer queries and maintain positive patient-provider relationships.
- Facilitated necessary changes to procedures to improve operations.
- Inspected facility and recommended equipment modifications to comply with access, safety and sanitation regulations.
- Represented company professionally when engaging with public and government agencies.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Monitored and maintained supply of essential medical equipment, tools and accessories.
- Performed basic, non-invasive medical assistant duties.
- Manage and administer medication.
- Plan residents weekly meal menus.
- Provide care, supervision, assistance, and support to elderly individuals including ADL's.
In Home Health Aid
TheKey Home Care Assistance
Valencia, CA
07.2018 - 11.2020
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Performed basic, non-invasive medical assistant duties.
- Facilitated planning and development of patients' schedules and appointments.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted patients with personal hygiene, dressing, bathing and other daily tasks.
- Empowered patients to increase independent skills by teaching personal hygiene techniques, self-feeding and utilization of walker or cane.
- Completed daily progress notes and journal entries, reporting patients' status and concerns to family doctor.
- Maintained safe, secure and healthy patient environments by following standards and procedures, maintaining security precautions and following prescribed dietary requirements.
- Supported patients by assisted with ADL's, shopping for food and other household goods and running errands.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Monitored patient condition by observing physical and mental status, and exercise levels.
- Administered daily medications, checked vital signs and handled basic requests.
Manager's Assistant
Discoteca's Portillos
Palmdale, CA
10.2005 - 03.2016
- Strengthened customer retention by offering discount options.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Adjusted bills, proceed collections, and/or refunded money to resolve customers' service or billing complaints.
- Utilized MS Word to create and edit correspondence, documents and materials.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Resolved basic computer and office equipment issues through troubleshooting.
- Prepare and reviewed monthly sales, commissions, expenses, and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Science - Business Administration
San Joaquin Valley College
Visalia, CA10.2023
GED -
Lindsay Adult Education
Lindsay, CA2022
Certificate - Assisted Living Education
Residential Care For The Elderly Administrator
Calabasas, CA2022
Certificate - America Red Cross
Adult And Pediatric First Aid/CPR/AED
Visalia, CA2022
Skills
- Team Leadership
- Verbal and Written Communication
- Multitasking and Prioritization
- Problem-Solving
- Dependable and Hardworking
- Documentation and Recordkeeping
- Self-Control and Integrity
- Willingness to Learn
- Customer Relations
- Time Management
Timeline
Administrator Assistant - RCFE
Lair Home - Assisted Living
09.2020 - 12.2021
In Home Health Aid
TheKey Home Care Assistance
07.2018 - 11.2020
Manager's Assistant
Discoteca's Portillos
10.2005 - 03.2016
Associate of Science - Business Administration
San Joaquin Valley College
GED -
Lindsay Adult Education
Certificate - Assisted Living Education
Residential Care For The Elderly Administrator
Certificate - America Red Cross
Adult And Pediatric First Aid/CPR/AED