KRISTIE L. PITCHER
Senior Account Executive
White Lake,MI
Summary
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Accomplished Senior Sales Executive with success converting leads, exceeding quotas and maximizing revenue with proactive and ambitious strategies. Decisive, passionate and devoted to outperforming expectations. Attentive, resourceful and personable with customers.
Overview
21
21
years of professional experience
25
25
years of post-secondary education
Work History
Sales Associate
Apartments.com / Homes.com
Detroit, Michigan
06.2014 - 01.2025
- Expanded existing business and developed new clients through face-to-face appointments and prospecting calls targeting C-level client relationships resulting in ever increasing advertising revenue
- Cultivated list of prospective companies through companies CRM tool and turned qualified leads into solid clients after demonstrating Workforce Management solutions with C-Level Executives thereby increasing sales
- Executed and effective top-down sales approach, focused on Presidents, CEO's, CFOs, and HR Directors, by capitalizing on strategic professional networks, sponsored events, emails, and direct marketing techniques
- Created presentations and financial proposals, after industry and company specific research and analysis, gaining trust, credibility, and business
- Analyze and deliver accurate financial and operational performance reports
- Organized sales paperwork presented proposals and finalized contracts
- Enhanced territory operations through successful cold calling of area business leaders and establishing favorable contracts
- Automated contact management system, resulting in better client organization and goal alignment
- Set up calendar with customer birthdays and other special events for personal touch
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up, and customer relations
- Determined problem areas and resolved issues related to profitability and business objective achievement
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills
- Consulted with clients to determine architectural preference to meet overall design goals
- Stayed updated on market trends for local area and similar property types
- Gathered information on nearby properties to compare and help make value determinations on properties
- Kept on top of latest trends in market sales and construction costs to produce optimal assessments
- Collected and analyzed relevant data to identify real estate market trends
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Business Development Manager
L J Ross Associates
Jackson, MI
06.2011 - 09.2013
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Generated new business with marketing initiatives and strategic plans
- Contacted at least 20 potential customers via telephone, email, and in-person inquiries
- Collected data and performed customer needs analysis
- Negotiated, prepared, and signed contracts with clients
- Worked with existing customers to increase purchases of products and services
- Researched and identified opportunities for account growth, account penetration and market expansion
- Represented company and promoted products at conferences and trade association meetings
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Organized and oversaw solid business portfolio bringing in top clients that revenue over a million dollars a year, such as Exelon Corporation, Washington Suburban Sanitary Commission, Hayes Green Beach Memorial Hospital and Henry Ford Hospital Dialysis
- Performed research to uncover potential target areas, markets, and industries
Collection Specialist
L J Ross Associates
Jackson, MI
03.2004 - 05.2011
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Followed up with customers to collect specific financial information and verify details for preparation of annual 1095 forms
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Listened to customers and negotiated solutions that met creditor and debtor needs
- Entered client details and notes into system for interdepartmental access and review
- Processed debtor payments and updated accounts to reflect new balance
Education
Bachelor of Arts - Political Science, Criminology
Eastern Michigan University
Ypsilanti, MI 09.2000 - 05.2025
Skills
- Sales development
- Self-Motivated
- Sales forecasting
- Client relationship management
- Territory management
- Marketing strategy
- Strategic planning
- Sales operation
- New business development
- Property marketing
Accomplishments
- Awarded “Presidents Club” in 2023
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Grew territory from $[number] to $[number].
Timeline
Sales Associate
Apartments.com / Homes.com
06.2014 - 01.2025
Business Development Manager
L J Ross Associates
06.2011 - 09.2013
Collection Specialist
L J Ross Associates
03.2004 - 05.2011
Bachelor of Arts - Political Science, Criminology
Eastern Michigan University
09.2000 - 05.2025