Summary
Overview
Work History
Education
Skills
Maritalstatus
Academiclevel
Personal Information
Training
Mi pasatiempo es Organizar y buscar la funcionabilidad de los ambientes.
Timeline
Generic

RUTH V. GENER

ORLANDO,FL

Summary

Experienced travel consultant passionate about organization and order, which allows me to create excellent travel experiences for clients. With a strong research background and a deep love for all things travel, I have cultivated a successful career in the hospitality industry. Working closely with staff for the greatest benefit of clients, I strive to provide them with comfortable holiday vacation experiences and unforgettable memories. By offering personalized recommendations, expert advice and exceptional customer service, my goal is to ensure enjoyment for all travelers.

Overview

28
28
years of professional experience

Work History

Driver

EDS Solution Services
01.2024 - 05.2024
  • Rental vehicle driver, my responsibility was to move cars from one terminal to another according to the client's requirements.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Monitored and enforced safety measures to mitigate hazards.
  • Worked with diverse types of weather and ground conditions.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Travel Agent VIP

Quo Vadis Travel and Tourism Agency C.A.
04.2011 - 10.2014
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Management of Windows, Word, Excel tools, operations quotation and package sale, and tourist products, public attention, Turbo Saber handling, planning and sales of national and international tickets, plan traffic department
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.


Travel Manager

Organization Italcambio Travel Agency C.A
08.2009 - 12.2010
  • Developed strong relationships with vendors for better travel deals and more options for clients.
  • Management of corporate accounts such as Heinz Food and Farmatodo, performing tasks administrative, such billing and claims, management of Windows, Word, Excel tools, operations quotation and package sale, and tourist products, public attention, Turbo Saber handling, planning and sales of national and international tickets, plan traffic department
  • Maintained detailed records of client preferences and requirements, delivering personalized service at every touchpoint.
  • Monitored industry developments closely to stay ahead of competitors'' offerings and maintain the company''s reputation as a leader in travel management.


Traffic Manager

C & R Travel and Tourism
07.2007 - 11.2008
  • Assisted in budgetary planning for the department, optimizing resource allocation based on priorities and needs assessments.
  • Continuously sought opportunities for process improvement within the department, leading to increased efficiency and overall operational excellence.
  • Oversaw controller workload distribution, balancing tasks among team members for maximum effectiveness.
  • Conducted regular performance evaluations, providing constructive feedback to team members for professional growth.
  • Performing administrative tasks, such as analysis of BSP reports, claims, payments to suppliers and collections, management of Windows tools, Word, Excel, quoting of operations and sale of packages, customer service, management of Amadeus and Sabre, planning and sales of national markets and international tickets, department traffic plan

Travel Advisor

Turaser Group (Aviatur - Point Los Naranjos)
12.2005 - 02.2007
  • Carrying out the tasks of ticketing and vehicle rental reservations with the Amadeus reservation system, Santa Bárbara ticketing, preparation, quotation, reservation, national and international packages, Windows management, attention and sales of tourist services and products to direct client.
  • Researched cruises, airfare options and siteseeing options to best meet client expectations.
  • Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
  • Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
  • Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
  • Provided travel brochures and publications to build relationships, drive more traffic and bookings and showcase expertise.

Travel Administrative Assistant

Org. Toromaima Tours, C.A.
07.2002 - 10.2005
  • Perform administrative tasks, such as analysis of BSP reports, claims, payments to suppliers and collections, management of Windows tools, quoting operations and package sales, customer service, knowledge of Saber.
    Maintained the confidentiality of confidential information by adhering to strict privacy policies and implementing secure filing systems.
    Assisted in the preparation of financial reports, collecting data that contributed to the accuracy of the BSP report budget and payment.
    Ensure accurate record keeping with data entry and database management for vital company information.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.

Reservation Operator Charge

Koparco Corporation of Venezuela Avis Rent a Car
11.2001 - 02.2002
  • Reservation operator charge, reservations and service department, public service, performing functions related to those of a car rental company, meeting the needs rent a cars at the international level of different agencies, wholesalers, operators and passengers in general, preparation of quotes and confirmation or prepaid vouchers, management of the Saber and Galileo reservation system
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Increased overall product quality through meticulous attention to detail during operation processes.

Reservation Operator Charge

Representations Rafael Bello C.A.
07.1998 - 09.2001
  • Reservation operator, and claim of commissions, assistance and advice on international vehicle rental to clients (direct passengers, tourism wholesalers and travel agencies), preparation of quotes, reservations through the GDS Saber system, in turn, preparation of prepaid vouchers with their respective invoices, management of the Window system.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.

Internship

Portofino Mare and Resort
07.1996 - 08.1996
  • During my internship in Hospitality, I had to visit different departments of the hotel, such as: Housekeeper Department, food and beverage department, kitchen department, purchasing department, reception department and finally recreation and entertainment department, fulfilling work assignments. each of these. departments as corresponds to the trainees of the hotel and tourism career.
    I gained valuable experience working within a specific industry, applying the concepts learned directly in relevant work situations.
    I developed organizational skills by managing multiple tasks simultaneously and respecting strict deadlines.
    I gained hands-on experience in various software programs, increasing my proficiency and expanding my technical skill set.
    Sort and organize files, spreadsheets and reports, in addition to organizing and cleaning rooms and common areas

Education

Tecnico Superior En Turismo -

Instituto Universitario De Tecnologia Venezuela
Carcacas, Venezuela
02.1996

Skills

  • Itinerary Planning
  • Travel industry expertise
  • High volume environments
  • Organization of structures and order, with increased productivity and prioritization of tasks that must be executed immediately versus those that must be postponed and delegated to another person (in case of supervision)
  • Team Oversight
  • Travel Bookings Processes

Maritalstatus

MARRIED (1 CHILD)

Academiclevel

T.S.U TOURISM BUSINESS ADMINISTRATION

Personal Information

  • Place of Birth: CARACAS, CAPITAL DISTRICT
  • Date of Birth: 02/27/74

Training

  • EXCELLENCE IN SERVICE
  • WINDOWS INTEGRATED
  • COMPLEMENTARY COURSE ON AIR TRAFFIC, GEOGRAPHY AND TOURISM PRODUCT
  • ADMINISTRATION AND OPERATION COURSE OF THE BSP SALES REPORTING SYSTEM
  • FUNDAMENTAL- SABER
  • ADVANCED SABER, REISSUES
  • SABER CAR RESERVATIONS (WORKSHOP – HERTZ)
  • AMADEUS COURSE, RESERVATIONS AND AIR RATES, AND CAR RENTAL (WORKSHOPS – HERTZ – EUROP CARS)
  • WORKSHOPS WITH DIFFERENT EUROPEAN, CARIBBEAN AND CRUISES OPERATORS (SUCH AS SPECIAL TOURS, TRAPSATUR, ROYAL CARIBEAN, NCL, PULLMAN TOURS, ETC)
  • SANTA BARBARA AIRLINE RESERVATION AND TICKETING SYSTEM BUILDING EXCELLENT CUSTOMER SERVICE

Mi pasatiempo es Organizar y buscar la funcionabilidad de los ambientes.

Disfrutomucho organizar, y personalizar espaciosya sea decorándolos o limpiándolos estocon la finalidadde disfrutar una buena películao pintar, teniendoun ambiente armonizadoy limpio para mi disfrute.

Timeline

Driver

EDS Solution Services
01.2024 - 05.2024

Travel Agent VIP

Quo Vadis Travel and Tourism Agency C.A.
04.2011 - 10.2014

Travel Manager

Organization Italcambio Travel Agency C.A
08.2009 - 12.2010

Traffic Manager

C & R Travel and Tourism
07.2007 - 11.2008

Travel Advisor

Turaser Group (Aviatur - Point Los Naranjos)
12.2005 - 02.2007

Travel Administrative Assistant

Org. Toromaima Tours, C.A.
07.2002 - 10.2005

Reservation Operator Charge

Koparco Corporation of Venezuela Avis Rent a Car
11.2001 - 02.2002

Reservation Operator Charge

Representations Rafael Bello C.A.
07.1998 - 09.2001

Internship

Portofino Mare and Resort
07.1996 - 08.1996

Tecnico Superior En Turismo -

Instituto Universitario De Tecnologia Venezuela

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RUTH V. GENER