Ruthwik Dittakavi
Mount Pleasant,MI
Summary
Excited Information Systems Master's student looking for a job where I can apply what I've learned. I love coming up with new ideas and solving problems in areas like system analysis, database management, and software development. I'm eager to learn more and grow in my career.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Analyst
HCL Technologies Limited
09.2022 - 03.2023
- Managed incoming calls, emails, and web tickets from users and other Service Desks/Help Desks.
- Created detailed tickets for Incidents or Service Requests, making sure all important details were logged accurately.
- Sorted and categorized incidents or service requests and applied initial solutions.
- Escalated complex issues hierarchically to Service Desk and Incident Management.
- Collected data through incident entries for management info and reporting.
- Communicated effectively with users about the status of Incidents, Service Requests, and Changes.
- Owned and oversaw incidents, ensuring timely updates and resolutions within SLA guidelines.
- Provided valuable input to Service Desk Management for Continuous Improvement initiatives.
Intern as Web-application Pen Tester
Indian Servers
05.2020 - 10.2020
- Internship Experience:
- Checked websites for weaknesses in a Vulnerability Assessment to make them more secure.
- Learned about different topics like Malware Analysis, Sniffing, Network Security, Basics of Forensics, and Open Source Intelligence during the internship.
- Worked as a web application pen-tester, testing various websites for problems and vulnerabilities.
- Checked and improved web security on multiple websites during web security audits and assessments.
Education
Master of Science - Management Information Systems
Central Michigan University
Mount Pleasant, MI05.2025
Bachelor of Technology (B.Tech) - Computer Science And Engineering
Jawaharlal Nehru Technological University
Hyderabad, India02.2022
Skills
- Proficient in programming languages: C, Python, and SQL
- Skilled in web development using HTML, CSS, JavaScript, and PHP programming
- Experienced with operating systems: Windows, Linux and macOS
- Knowledgeable in database management using Microsoft Server Management Studio and MYSQL
- Familiar with Microsoft Office suite, including Word, Excel, PowerPoint, SharePoint, and Publisher
Certification
- Certificate of completion of the course Fundamentals of Deep Learning for Computer Vision by NVIDIA held at Hyderabad Institute of Technology and Management.
- Certificate of participation in SMART INDIA INTERNAL HACKATHON 2020 conducted at HITAM.
- Certificate of participation in Workshop on Ethical Hacking 2020 conducted at HITAM.
- Certificate of participation in NASA Space app challenge 2019 conducted at HITAM.
- Certificate of participation in Cyber Security Workshop 2017 conducted at IIT-Hyderabad.
- Certificate in completion of course Excel Skills for Business: Essentials from Macquarie University on Coursera platform.
- Certified by the oracle academy on successful completion of final exam in Database programming with SQL through TASK.
- Course completion in Cameras, Exposure, and Photography from Michigan State University in Coursera platform.
- Achieved certificate and shield under Engineering Projects in Community Services of the year 2017-2018.
- Achieved certificate and shield under Engineering Projects in Community Services of the year 2018-2019.
Accomplishments
- An active member of HITAM's Photography Club.
- An active member of HITAM's Cultural Club
- Working for a NGO called "For a Cause" from 2017.
Projects
- Generating Cartoon Style Images & Videos, 06/2021 - 09/2021, It is a web application, which cartoonize the images and videos uploaded by the user to the cartoon form. We used Edge detection mechanism and bi-lateral filters.
- Skin Disease Identification, 10/2020 - 12/2020, It is a system that detects the type of skin disease occurred to the patient when they upload the image in the web page. Primary Solution is also displayed.
- Black Line Waste Disposal Robot, 01/2018 - 03/2018, A robot on wheel which follows the path in the direction of the black line and disposes the waste at the end point.
Hobbies
Photography
Dancing
Stocks Trader
Languages
English
Native or Bilingual
Telugu
Native or Bilingual
Hindi
Full Professional
Timeline
Data Analyst
HCL Technologies Limited
09.2022 - 03.2023
Intern as Web-application Pen Tester
Indian Servers
05.2020 - 10.2020
Master of Science - Management Information Systems
Central Michigan University
Bachelor of Technology (B.Tech) - Computer Science And Engineering
Jawaharlal Nehru Technological University
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