Ruthy Edwards

Work History

Pharmacy Technician

Barr's Pharmacy

03.2018 - Current

Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
Stocked, labeled, and inventoried medication to keep accurate records.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Managed opening and closing duties for pharmacy.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and treatment
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Set up and modified patient profiles to include current medications and insurance details.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Collected co-payments or full payments from customers.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Streamlined prescription processing with accurate data entry and verification of patient information.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Demonstrated strong organizational and time management skills while managing multiple projects.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Developed and maintained courteous and effective working relationships.
Organized and detail-oriented with a strong work ethic.
Learned and adapted quickly to new technology and software applications.
Worked well in a team setting, providing support and guidance.
Cultivated interpersonal skills by building positive relationships with others.
Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Developed and implemented improvements to pharmacy organization system.
Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Entered and processed patients' prescriptions into internal system.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Provided professional services and support in a dynamic work environment.
Gained extensive knowledge in data entry, analysis and reporting.
Adaptable and proficient in learning new concepts quickly and efficiently.
Self-motivated, with a strong sense of personal responsibility.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Resolved problems, improved operations and provided exceptional service.
Made weekly technician schedule's
Submitted bi-weekly payroll
Took care of 90% of all incoming patient calls/question's.
Implemented and took charge of our cycle fill program
Oversaw all of our delivery customer's
Handled all hospice, worker's comp and DME claims.
Liaison between pharmacy and community assistance programs.
In charge of patient charge account's and billing
Liaison for our contract with our local county jail, health department and veterinarian office's
Trained in medicare part D enrollment
Experienced in MTM, Equipp, Outcomes, and patient compliance

Pharmacy Technician

CVS Pharmacy

06.2008 - 03.2018

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Streamlined prescription processing with accurate data entry and verification of patient information.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Entered and processed patients' prescriptions into internal system.
Stocked, labeled, and inventoried medication to keep accurate records.
Counted and labeled prescriptions with correct item and quantity.
Collected co-payments or full payments from customers.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Set up and modified patient profiles to include current medications and insurance details.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Resolved third-party billing, computer system and customer service issues.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Managed opening and closing duties for pharmacy.
Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Passionate about learning and committed to continual improvement.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Delivered services to customer locations within specific timeframes.
Learned and adapted quickly to new technology and software applications.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.

Appointment Setter

Lakewood Village

05.2004 - 12.2006

Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Scheduled and confirmed appointments and meetings for senior management team.
Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
Provided valuable feedback on marketing materials used during appointment setting efforts, leading to improved messaging clarity and resonance with target audience groups.
Confirmed appointments, communicated with clients, and updated client records.
Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
Acted as first point of contact and set appointments for prospective clients.
Set appointments with salespeople and potential customers.
Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
Resolved customer problems and complaints.
Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
Displayed excellent problem-solving skills in addressing scheduling conflicts or other logistical challenges that arose during the appointment setting process.
Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
Leveraged persuasive techniques during conversations with gatekeepers, increasing access to top-level decision-makers within target organizations.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
Routed incoming mail and messages to relevant personnel without delay.
Screened potential customers to determine interest and requirements for products and services of company.
Developed and maintained courteous and effective working relationships.
Strengthened communication skills through regular interactions with others.
Paid attention to detail while completing assignments.
Demonstrated respect, friendliness and willingness to help wherever needed.
Provided professional services and support in a dynamic work environment.

Assistant Store Manager

United Dairy Farmers

01.1999 - 04.2004

Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Created and maintained safe and secure work environments for employees.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Interacted well with customers to build connections and nurture relationships.
Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Rotated merchandise and displays to feature new products and promotions.
Trained and guided team members to maintain high productivity and performance metrics.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Increased employee retention, training staff in effective customer service techniques and product knowledge.
Excellent communication skills, both verbal and written.
Organized and detail-oriented with a strong work ethic.
Proven ability to learn quickly and adapt to new situations.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Gained extensive knowledge in data entry, analysis and reporting.

Summary

Overview

Work History

Pharmacy Technician

Pharmacy Technician

Appointment Setter

Assistant Store Manager

Education

None - Social Work

Skills

Certification

Timeline

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