Rutilo Acevedo
San Diego,CA
Summary
Empathetic Case Manager possessing extensive knowledge of HIV symptoms, causes and preventive measures. Offering 10 years of experience administering HIV tests and counseling patients. Communicative and reliable individual committed to conducting HIV awareness programs and encouraging people to adapt to safe and healthy sexual behavior.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
San Ysidro Health
09.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Patient Navigator III
UCSD Owen Clinic
09.2020 - 02.2023
- Establish close relationships with and served as primary point of contact for clients
- Deliver health education and promote HIV self-management to clients
- Communicate with Care Team members (Care Coordinators, primary care physicians and other health care providers) to facilitate client care
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
- Identify resources for clients to overcome barriers to care, such as transportation, housing
- Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance
- Maintain strict confidentiality in accordance with agency policies
- Talk with clients after primary care physician appointments to review and update care plan with the Care Coordinator
- Meet with Care Team (including, but not limited to, Care Coordinator and primary care provider) to discuss client care issues and needs and facilitate client health care
- Maintain documentation of all client encounters and complete reporting requirements according to organization standards
- Track client information, schedules, files, and forms in a confidential manner
- Track client attendance at medical appointments and patient navigation sessions and initiate outreach and missed appointment procedures, as necessary
Medical Case Manager
Vista Community Clinic
08.2018 - 09.2020
- Implement the medical treatment plan by providing counseling on medication, appointment and other treatment adherence issues
- Conduct initial pre-screening of clients to determine eligibility for services and appropriateness of case management services
- Perform client intake and needs assessment including completion of all required paperwork
- Collect core data elements required for ARIES (AIDS Regional Information & Evaluation System) database intake
- Complete client assessment and reassessment every 3 to 6 months including the acuity scale as a standard measure for the system of care
- Develop a comprehensive care plan jointly with the client that includes short and long term goals focused on attaining every 3 months, maintaining and achieving positive health outcomes
- Conduct risk reduction counseling and partner counseling and provide referral services with all clients to prevent HIV transmission
- Refer and link clients to appropriate services within the system of care that promote positive health outcomes, treatment adherence, and greater self-sufficiency
- Monitor the client’s follow-through with these services
- Provide access to Emergency Financial Assistance, food vouchers, utility payment assistance, and transportation vouchers as needed to promote and maintain positive health outcomes.
Health Educator I
Vista Community Clinic
08.2015 - 07.2018
- Conducting outreach and providing HIV health education and HIV counseling and testing services to individuals at risk for HIV infection
- Working with individuals to assess individual risk and needs, enrolling those appropriate into individualized risk reduction programs (personal cognitive counseling, CLEAR) and providing linkages to additional health services (ARTAS), including PrEP and HIV primary care
- Internal and external program reporting, such as progress and final report
- Overseeing completion of program objectives and recommending change in scope as needed or appropriate
- Serving as liaison and assisting with collaborative support activities with community agencies, local government representatives, and other Vista Community clinic project staff.
Psychologist
DIF Oaxaca
01.2012 - 06.2015
- Performed assessment of mental health needs, risk assessments and psychometric testing
- Planned and implemented therapy and performed periodic outcome evaluations
- Established a collaborative working relationship with clients based on trust and respect
- Generated reports and maintained organized and up-to-date client records
- Managed audits and development of services within the organization
- Underwent continuing personal and professional development (CPD)
- Discussion groups providing HIV/AIDS education and information
- Performed mental health needs with culturally diverse, low/no income clients with HIV/AIDS.
Education
Bachelor’s Degree - Psychology
Instituto de Estudios Superiores de Oaxaca
Oaxaca, México01.2014
Nursing Assistant Certification -
Gateway College
Racine, WI01.2011
High School Diploma - General Education
Vista High School
Vista, CA06.2005
Skills
- Family Education
- Records Management
- Care Coordination
- Utilization Review
- Case Management
- Group Therapy
- Community Outreach
- MS Office
- Positive Attitude
- Decision-Making
- Problem-Solving
- Team Collaboration
Certification
- BUSINESS/COMPUTER APPLICATIONS, 06/09/2005
- CRIMINAL PSYCHOLOGY, 04/17/2009
- THERAPY TECHNIQUES, 11/10/2013
- BASIC HIV TEST COUNSELOR SKILLS, 10/23/2015
- ARTAS (Anti-Retroviral Treatment and Access to Services), 04/05/2016
- CLEAR (Choosing Life! Empowerment! Action! Results!), 05/26/2016
- Community PROMISE, 04/04/2017
Volunteer Experience
CAPACITS (HIV community services), 2012
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
San Ysidro Health
09.2023 - Current
Patient Navigator III
UCSD Owen Clinic
09.2020 - 02.2023
Medical Case Manager
Vista Community Clinic
08.2018 - 09.2020
Health Educator I
Vista Community Clinic
08.2015 - 07.2018
Psychologist
DIF Oaxaca
01.2012 - 06.2015
Bachelor’s Degree - Psychology
Instituto de Estudios Superiores de Oaxaca
Nursing Assistant Certification -
Gateway College
High School Diploma - General Education
Vista High School
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